Receptionist

5 months ago

ภเกต, Thailand Marriott Vacations Worldwide Full time

Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information. Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations. Assign guests to proper Sales Executive and track and update reports regarding line rotation. Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system. Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items. May assist in the childcare of children accompanying sales presentation guests. Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kgs. without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

CANDIDATE PROFILE
Preferred Education and Experience
High school completion or equivalent
Related work experience
Required Qualifications
Good personality
Service minded
Strong communication skills especially tele marketing
Positive interpersonal skills.
Able to work in a deadline and target
Strong hospitality skills.
Physical Job Requirements
Position involves greeting the guests in the lobby and tele marketing on the telephone conversation and admin tasks
Ability to co mm unicate clearly and concisely
COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS
Personal Attributes
Dependability
Positive Demeanor
Adaptability
Presentation
Integrity
Analytical Skills
Learning
Problem Solving
Decision-Making
Interpersonal Skills
Interpersonal Skills
Customer Service Orientation
Diversity Relations
Team Work
Influence
Communications
English Language Proficiency
Excellent communication skills, both verbal and written
Listening
Applied Reading
Public speaking skills preferred but not mandatory.

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