
Store Officer
4 weeks ago
**In this position you will....
Hiring manager to insert one to three lines that describes this role succinctly. Try to start your sentence(s) with words like 'Lead, drive, manage' to indicate the overall focus of the role.
**You will be responsible for **
- Opening or closing of storefront within operational hours/days.
- Managing the storefront and attending to any walk-in customers on a regular basis.
- Ensuring proper storage, security, and maintenance of all inventories.
- Accountable towards security and safeguarding inventory in-store.
- Working with the Supply chain team & Operations team to provide advice on the devices being sold.
- Ensuring top quality customer service and customer care.
- Daily administration towards reporting on in-coming and out-going inventories.
- Having a strong commitment to understanding and anticipating customer behavior.
- Actively seeking customer feedback and using it to make future decisions and adjust service accordingly. Ad-hoc operations assignments and projects
**For you to be successful
**We expect you to be able to demonstrate the following key competencies**
Impactful
- Has a clear understanding of team’s objectives and aligns efforts to these.
- Quick to act and take steps to address issues.
- Seeks necessary information on which to base decisions and is comfortable recommending an approach. Maintains commitment to achieving goals of the store.
Customer Focus
- Understands the importance of customer feedback and appreciates their points of view.
- Demonstrates a customer centric mindset by prioritizing customer needs. Serving the customers with high quality, attention, and care.
Curious
- Engages in learning activities and is interested in understanding different ways of doing things. Takes the initiative to learn from relevant stakeholders, be it direct or indirect.
Collaborative
- Offers support and contributes to the delivery of shared goals.
- Displays loyalty and trust to team.
- Works closely with direct line managers to achieve personal and store goals. Co-operates with team members to resolve problems and achieve goals.
Communication
- Communicates clearly and actively listens to others.
- Provides others with information they need in a timely manner.
- Receptive to feedback and appropriately expresses own opinions. Clear and professional communication directly with customers.
**You will require the following qualifications and skills**
- Possess a high-school qualification.
- Minimum 2 years of experience in a mobile store, having technical knowledge in mobile devices is an advantage.
- Fluent in Thai and ability to speak basic English.
- Strong people skills, direct sales experience would be highly desired.
- Being a people person, and able to work with internal teams as well as speak directly to, and service customers.
- Must show a willingness to work as a member of a team, but also able to work independently and on own initiative.
- Must possess a “can-do” attitude.
- Confident in communication and recommendations
- Good team player and can work with people of all levels.
- Computer literacy in MS Office.
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