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Customs Clearance Manager

1 month ago

หวยขวาง กรงเทพมหานคร, Thailand Reeracoen Thailand Full time

**Overview**:
**Salary**:
70,000 THB ~ 80,000 THB**Industry**:
Logistics- To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance Import/Export customers.
- To be key escalation focal contact point for Customer on operations escalation topics
- To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers.
- To coordinate with operations team to provide expert advice to customer regarding logistic processes, documentation, or any other questions which may arise.
- To receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly.
- Prepare Corrective & Preventive Action & Non - conformance Service - To monitor, record, and follow up status of customs case progress and provide proactive reports to customers.
- To monitor, consolidate, check and submit reports as per customer target date/time.
- To monitor KPI and assure that committed KPI’s are met to customer satisfaction.

Identify, Prepare and roll out Improvement Plan to close operational gaps.- To prepare meeting agenda, summary information and issues with proper solution before the meeting with customers on operational topics
- To conduct regular meetings with customers on operational related topic
- To issue MOM from customer operational meeting and conduct internal improvement meeting across related departments.
- To be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation.
- Following up on Track & Trace report and support data to customer.
- Any special assignment by superior.

**Qualifications**:
**Requirement**:

- Qualification:
- 7-10 years working experience in the same field.
- Global Freight Forwarding Company
- Freight Forwarder
- International Logistics Solutions
- Excellent experience in the Customs Import Clearance Process within department.
- Excellent knowledge in customs Regulations and privileges.
- Good command of English spoken / written
- Computer literate (MS Office)
- Good connection with customs department and related Government agencies
- Excellent knowledge of Harmonized code and customs export regulations**English Level**:
Level 3 - Business Level**Other Language**:
None

**Additional Information**:
**Benefit**:

- Mobile 1,500 THB
- Gasoline 4,000 THB (Fleet Card)**Working Hour**:
9.00 ~ 18.00**Holiday**:
Sat-Sun**Job Function**:

- Import / Export
- Freight forwarding (Air/Sea/Land)
- Logistics Engineer