2nd Level Operations(5)

3 weeks ago


กรงเทพมหานคร, Thailand Ericsson (Thailand) Ltd. Full time

Facilitate continuous availability of services to clients, ensuring they adhere to Service Level Agreement (SLA) performance standards.
Perform trend analysis for proactive failure detection and 2nd level restoration and repair.
Work with customers to ensure correct implementation of agreed change requests without negatively affecting service availability.
Respond to service or resource requirements requiring broad network knowledge, or specific product/service knowledge from an end-to-end perspective.
Conduct Assurance Support Activities such as Change Introduction impact analysis, Business Requirement Impact Analysis, and Complex Change Execution.
Execute Security Preventive Maintenance tasks, Access Database Audit, and participate in KPI reporting design and definition.
**The skills you bring**: Ericsson Operations Engine - Mode Of Operations.
Overall understanding of Automation?.
5G MS Operations Readiness.
Troubleshooting skills.
Network Performance.
E2E Customer Experience.
Network Virtualization.
Problem management.
Telecom Domain.
Incident management.
MS TOP.
Customer Experience Improvement.
Service Request Fulfilment (OMS).
System Administration.
Data Security.
What happens once you apply?.
Click Here to find all you need to know about what our typical hiring process looks like.
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture..
**Primary country and city**: Thailand (TH) || Bangkok.
**Job details**: Domain Support Specialist.
**Primary Recruiter**: Sitthinon Charoenkitwayo.
**Job skills required**: System Administration, Assurance, Automation



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