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Customer Happiness Executive

3 weeks ago

ดอนเมอง กรงเทพมหานคร, Thailand บริษัท ไทยแอร์เอเชีย จำกัด Full time

วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 0 - 3 ปี- กทม. (ดอนเมือง)- ประกาศนียบัตรวิชาชีพชั้นสูง (ปวส.)- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ
- Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
- Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
- Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
- Assist Customer Experience team to identify and report system trends and abnormalities.
- Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
- Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
- Participate in training and development activities.
- Other duties as assigned.
- คุณสมบัติ
- Diploma/Bachelor's Degree holder.
- Having previous customer service experience would be an added advantage.
- Able to work on 24/7 shift rotation including weekends & public holidays.
- ** Able to work on midnight shift.**:

- Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/
- Indonesian/ Korean/ Japanese communication skills, any other additional languages is greatly welcomed.
- Well-organized and detail-oriented and able to multitask. Ability to work with very mínimal guidance or supervision and strong time management skills.
- Must be an assertive team player with high energy to work in a fast-paced environment.
- Medically fit - Mentally and physically.

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- Life insurance(ประกันชีวิต)
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ประกันสังคม
- ประกันสุขภาพ

ดูสวัสดิการเพิ่มเติม