Senior Manager, Operations

7 months ago

Thailand bolttech Full time

**In this position you will....
oversee and manage supply chain operations with overall responsibility for setting and delivery of strategy, implementation and service operations for the Thailand market.

**You will be responsible for
- Build bolttech Device Protection operations to be recognized as a market leading service provider.
- Optimize operational processes & procedures to support scalability.
- Continuously improve the customer experience whilst balancing cost base
- Develop a culture of continuous improvement.
- Establish and lead best practices sharing discussions with regional Operations teams to build relationships and provide cross-pollination of ideas.
- Effectively lead and develop the Operations team for Uninterrupted Operations within Claim operations and call center ensuring delivery of KPI’s achieved.
- Ensures relationships between Service Managers & 3rd party network are met & customer expectations are met and identify new service providers to support strategic priorities based on agreed requirements.
- Understands client requirements and objectives; translates client requirements into operational requirements to functional group. Clearly communicates vision and requirements to functional group.
- Accountable for the delivery of multiple client projects that require coordination and orchestration across multiple internal stakeholders and delivery teams.
- Recognizes operational risk factors early on and mitigates or creates contingency plans. Report out to executive team and/or client teams on results, risks, and opportunities identified.
- Serves as a single point of contact for overall project issues.

**For you to be successful
**We expect you to be able to demonstrate the following key competencies**

Impactful
- Proactive in identifying what needs to be done, and taking action, before being asked, or before the situation escalates.
- Evaluates data and makes decisions, including differing stakeholder perspectives and/or some missing information. Understands when an “80% solution” is sufficient and acts accordingly.
- Takes accountability and self-motivated to deliver results even in situations which are not straight-forward.

Customer Focus
- Uses feedback and data to provide examples to improve internal processes and services to clients.
- Focused on simplifying and improving customer journeys, leveraging automation.
- Actively seeks to understand customer feedback and needs and uses this in decision making and solutioning.
- Responds quickly and effectively to new customer ideas and request.

Collaborative
- Develops collaborative and dynamic working relationships to achieve the best possible outcomes
- Resolves disputes using a range of tactics to prioritize positive outcomes
- Partners with a range of people to create trust, and co-create and deliver mutually beneficial outcomes

Creative
- Identifies beneficial new approaches and ways of looking at problems, introduces them within team
- Experiments with new trends and innovations and is an early adopter where they can benefit team
- Leverages solutions from outside environments to create new approaches

Communications
- Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives
- Keeps relevant people accurately informed and up-to-date of both positive and potentially negative information
- Concise in communicating and references relevant information tailored to the audience to support points
- Appreciates feedback and provides timely specific feedback in return

Adaptable
- Looks to understand bigger picture rationale for changes and adapts in a flexible and nimble manner.
- Flexible in successfully juggling multiple requirements, ambiguity and competing demands. Perseveres in challenging circumstances.
- Adapts style and approach to best meet different situations

**You will require the following qualifications and skills**
- History of managing Supply Chain with good understanding of procurement and vendor management or General Insurance Claim Processing Industry.
- Effective relationship management (with internal and external Customers).
- Experience from mobile and consumer electronics service sector will be added advantages.
- Collaborative, focused on delivery with ability to coach to achieve results but robust and challenging where needed.
- Strategic planning experience
- Ability to appropriately prioritize and drive initiatives while operating in a highly matrixed environment.
- Ability to prioritize by self and see the bigger picture.
- Excellent communication skill - spoken and written English
- Professional attitude and appearance.

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