Content Moderator
2 weeks ago
Our client is a global business services firm transforming the customer experience and streamlining front and back office and industry-specific processes to provide the highest value from every customer interaction.
**Responsibilities**
- Ensuring received content adheres to program community guidelines.
- Meeting program-defined performance indicators.
- Evaluating and managing sensitive user-generated content according to client parameters. Handling calls, logging events, and escalating as needed.
- Investigating and escalating urgent issues following established procedures.
- Upholding corporate confidentiality policies for data security.
- Engaging in ongoing company training for role development.
- Following all relevant role-related orders, instructions, and procedures.
**Qualifications**
- No educational qualification limit.
- Good command of English skills.
- Welcome new graduates.
- Experience in any related role is an advantage.
- Able to work in rotational shifts (including night shifts).
- Working Hours: 5 days/week, 9 hours/day (9.00 - 18.00, 13.00 - 22.00, 22.00 - 07.00).
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