Content Moderator
1 week ago
Overview:
Content moderator jobs continue to be on the rise as the online world never stops needing content moderation. A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.
Qualifications:
- Bachelor’s degree in any field.
- Fresh graduates are welcome to apply.
- Excellent attention to detail and ability to maintain focus during repetitive tasks.
- Strong understanding of social media platforms and various content types.
- Ability to stay current with evolving content policies and guidelines.
- Analytical and critical thinking skills.
- Ability to work in different shifts rotation (24/7 shifts).
- Previous business process outsourcing, customer service, or content moderation experience is a plus.
- Native speaker in the support language and B2 English.
**Responsibilities**:
- Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines.
- Generate data sets for production and machine learning purposes.
- Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
- Review and classify emotions, gestures, and other relevant elements in content.
- Annotate images in heat graphs or spectrograms to determine sleeping or active states.
- Understand and stay up-to-date with content policies and guidelines.
- Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format.
- Identify content that does not comply with requirements and flag it for action.
- Use basic judgment to perform required tasks effectively and accurately.
- Display a strong bias to doing what’s right for our community in supporting social media’s mission.
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
- Work in a 24/7 shift rotation.
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