Service Designer

ร่วมกัน Design Call Flow, Process และ Business logic เพื่อรองรับการติดต่อCall Center ผ่านช่องทาง Voice & Non Voice โดยจะต้องอ้างอิงตาม process การดูแลลูกค้าขององค์กร ช่วยเก็บ...

Job Posting Location Bangkok Job Summary ร่วมวิเคราะห์ ข้อมูลเกี่ยวกับพฤติกรรมลูกค้าที่ติดต่อ Call Center ผ่านช่องทาง Social Media ร่วมกัน Design Call Flow, Process และ Business logic...

Introduction Service designers work to create end-to-end enterprise experiences for prospects, customers, business partners, and employees that span face-to-face and digital interactions. They use human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels. Your Role and...

Generating insights through research with users, staff and stakeholders to shape a holistic view of the total user experience - Analyzing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives. Defining key...

Job Posting Location Bangkok Job Summary myAIS Experience Design, myAIS Measurement and Improvement (Qualtrics and Glassbox), Co-Design with New Digital Co. on New Business Collaboration features Job Description 1) myAIS Experience Design a. Design online customer journey from business requirements c. Design use case along with business test case and resolve...

Job Posting Location Bangkok Job Summary ร่วมวิเคราะห์ ข้อมูลเกี่ยวกับพฤติกรรมลูกค้า/พนักงาน ที่ติดต่อ Call Center ผ่านช่องทาง Social Media & AI Chatbot all Channel (i.e. Aunjai-TH&EN/ E-Recruitment/...

About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...

Exploring and develop new business opportunities to add value for contact center operations, outsourced contact center, AIS Shops, and relevant business units. Defining new business development analysis and requirements to support contact center operations, outsourced contact center, AIS Shops, and relevant business units. Coordinating with relevant business...

Design & Technical Services Manager Asia - Bangkok, Thailand - Construction & Technical Services - 2555 - Corporate Office - Bangkok **Job Description**: **POSITION OVERVIEW** The Design & Technical Services Manager reports into the Director of Design & Technical Services. The position coordinates the design development process on an established schedule...

**Location**: This position is located at our corporate office in Bangkok, Thailand. Overview: The Design & Technical Services Manager reports into the Director of Design & Technical Services. The position coordinates the design development process on an established schedule within an approved budget. He / She supports the implementation of Aman’s...

Job Posting Location Bangkok Job Summary Job Description Contact Center Operation Support KPIs monitoring & prepare performance analysis reports for operations & management Design or redesign call routing for mobile / AIS Fibre / Corp to fully support Self Service call flow. Design or redesign interactive script for IVR / Voice AI (AIS Fibre / Corp /...

Job Posting Location Bangkok Job Summary Fully support to co-recommend actionable solutions for service and interaction design of new products or services to internal and external customers. Develop & execute monitoring plan, KPI trackers, and guidance to improve usage and accuracy. Conduct performance analysis reports including top services & keywords...

Job Posting Location Bangkok Job Summary Digital SCRUM Management and Call Flow Development Job Description Advanced understanding of IVR/Voice AI Technology and basic call flow development related backend service integration for fully self service design Business and Technology Service design for SCRUM Being PO of SCRUM digital self service room. Providing...

Support products/services inquiry and coordinate with product owner to getting the information to call center. Create Digital Content such as info-graphic, banner, Multimedia to support ACC operation, back office and Call Center website. Design customer journey to consume the contents from both human and self-service channels. Job Description Create,...

Consulting team to provide the technical support to Corporate, SKA, premium customers. in CCII strategic.Meeting with related team and consult supervisor team to suggest solution and fix the problem. Keep and maintain and improve the KPI that related company commitment. Coordinate with other infrastructure team members to resolve customer request and...

Job Posting Location Bangkok Job Summary Create, transform and maintain contents from text-based to digitized format to support both call center agents and customers via knowledge management platforms and Advance Contact Center website. Support products/services inquiry and coordinate with product owner to getting the information to call center. Create...

Bachelor's degree in Technology, Computer Engineering, Computer Science, Business or a related field. At least 2-3 years of experience in UI design or a similar role. At least 1-2 years of Banking or Financial Institution or a related field. Proficiency in tools and techniques for service design such as Customer Journey Mapping, Service...

Service & Business requirement gathering. Build cloud infrastructure architecture with high availability design for AIS services (Private cloud) and AIS corporate customer (Public cloud). Provide architecture design and detailed configuration for cloud infrastructure including network, storage, server, and hypervisor part. Dimension and monitor cloud...

**Introduction** A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for...

Study creative briefs and understand requirements. Create storyboards, web pages, infographics, gif animations, social media content, and more for new and existing clients. Concept development and conceptualization of ideas for creative concepts, branding and marketing campaigns (including various collaterals, Facebook/ Instagram, Google Display Banners,...