Executive Lounge Agent
7 months ago
Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
Process accurately check-ins and check-out.
Has background in F&B Service.
Ensure that all Guest supplies and amenities are offered and replenished to the required standards.
Stay current with all hotel services as well as VIP requests and special events.
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.
Project a professional manner with an emphasis on hospitality and Guest service.
Comply with Hotel security, fire regulations and all health and safety legislation.
Execute tasks as instructed by the Executive Lounge Supervisor or Manager.
Serve your role and Team in an environmentally-conscience manner.
Qualifications Previous Front Office experience in the hotel, leisure or retail sector.
Previous experience in Executive Lounge in a hotel environment is a plus.
Calm, efficient and organised.
Excellent personal presentation and communication skills.
Proficiency in English; knowledge of additional languages is a plus.
A passion for delivering exceptional levels of Guest service.
**Job skills required**: English
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