
Renewal Manager
4 weeks ago
Who You'll Work With
This role resides in the Customer Experience organization, one of Cisco’s fastest-growing teams that deliver profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.
What You'll Do
Achieve sales objectives including quota and efficiency requirements and other key performance indicators as determined by sales management.
Focus on current customers and / or partners sales in an effort to consult and sell specified renewal product / service options including multiyear and coterminous service renewals. May deal with multi-national / global renewals.
Support the pursuit and closure of an annuity renewal emphasizing the value of services. This includes, but is not limited to, maintaining IB data and general sales requests.
Increase penetration through cross / up-selling based on the understanding of the customers' landscape and the ability to recommend improved and / or complementary solutions.
Collaborate cross functionally (coordinated sales, inside sales, channels, delivery, operations, and partners) to build credibility, earn trust and provide a single customer facing solution and view.
Strong interlock relationship with the CX Customer Success Adopt / Expand team and the CX Platform Connected Digital Interactions team, and demonstrate associated systems, processes and tools.
Interprets and applies install base data to produce an accurate renewal list by customer / partner on a quarterly and annual basis and drives that information into the sales motions.
Owns overall communications and coordinates quoting and ordering customer concerns.
**Customer Engagement and Accountability**:
May be aligned directly to an account or deployed geographically and / or based on team coverage and assignment; may sell both directly and through / with partners.
Pro-actively engage with customers / partners on their renewal opportunities 120 days before renewal date.
Spends > 50% of time in contact with customer; mainly interacts with IT, LOB, and key decision makers.
Spends 25% - 50% of their time building awareness to assess customers' landscape / inventory in an effort to cross/up-sell.
Who You Are
- Strong analytical skills to provide Cisco partners and customers with insights into their business.
- The ability to lead and prioritize multiple "critical" issues.
- Ongoing self-development of skills and Cisco Service and Product knowledge where appropriate and taking part in organized training courses when applicable. Uses skill development and business knowledge to increase the efficiency of the team.
- Maintains effective work behavior in the face of pressure and setbacks. Optimally adapt to changing demands and conditions.
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.
We connect everything - people, process, data, and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while aiming for a culture that empowers every person to be the difference at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Be you, with us #WeAreCisco
U.S. employees have
**access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of perf
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