Solution Delivery Manager

2 weeks ago


กรงเทพมหานคร, Thailand Go Asia Consulting Manpower Co., Ltd. Full time

**Solution Delivery Manager (Project & Operations)**
- **Salary: 80,000 - 120,000 THB**:

- **Working Arrangement: Hybrid working**:

- **Office size: 10 ppl**:

- **Must be able to travel within the country such as Chonburi, Rayong or Ayutthaya**
- **Duties**

**Client Onboarding**:

- Facilitate the onboarding process for new clients, ensuring a smooth transition to our mobility solutions.
- Collaborate with clients to understand their specific needs and tailor solutions accordingly.

**Implementation Oversight**:

- Work closely with the Solution Delivery Manager to assist in the end-to-end delivery of mobility solutions.
- Support project management activities, including coordination with internal teams and tracking project milestones

**Client Training**:

- Conduct training sessions for clients and end-users on how to effectively utilize our mobility products.
- Provide ongoing support to ensure clients are comfortable with and maximizing the use of our solutions.

**Quality Assurance**:

- Assist in the testing and quality assurance processes, identifying and reporting any issues to the Solution Delivery Manager.
- Collaborate with the development team to address and resolve identified issues promptly.

**Technical Support**:

- Serve as a frontline contact for client inquiries and technical support requests.
- Escalate complex technical issues to the appropriate teams while maintaining a high level of customer satisfaction.

**Documentation and Reporting**:

- Contribute to the creation of user guides, training materials, and other documentation.
- Maintain accurate records of client interactions, support activities, and project updates.

**Client Relationship Management**:

- Foster positive relationships with clients through effective communication and proactive engagement.
- Gather feedback and insights to improve our products and services.

**Client Engagement**:

- Act as the main point of contact for clients during the implementation phase.
- Understand client requirements and customize solutions to meet their specific needs.
- Build and nurture strong client relationships through effective communication and regular updates.
- **Desired Skills**:

- Strong communication skills; confidence to speak with clients, operators and users and explain the product
- Able to build strong processes
- Loves autonomy and independence - able to function in a new office with a small number of employees and self-driven to adapt to the changes of a start-up environment
- Loves challenges
- Team Leader
- able to manage peoples within time and constraint
- Fast learner and technologically savvy, able to pick up new monitoring tools quickly
- Cool-headed and patient, able to maintain professionalism during times of disputes and resolve issues calmly, even when under pressure
- Passionate about customer success
- Street smart and thinks fast on your feet
- Able to do work during odd-hours when the need arises, to ensure operations are not disrupted during the entire day
- Ability to prioritize, be responsible and VERY hands on. This is relevant both on the operation side and on the customer-facing aspects.
- Quickly able to judge when escalations are required, but decisive to solve most issues independently**Qualifications**:

- Preferred location of staff: Bangkok, Thailand
- Bachelor’s degree from a recognized university
- 5-8 years of project management experience delivering customized solution and/ or system integration type projects
- Must be able to travel/drive within Thailand
- Good communication skills, and strong stakeholder management

abilities. Confident to liaise with senior customer stakeholders right

down to giving training to end users who might not be tech-savvy
- Training experience (desired)
- Experience or ability to quickly pick up technology concepts, service customisation and handling requirements dealing with app development
- Proficiency or able to learn related software tools quickly (Microsoft office, JIRA, Notion, Google Gsuite etc)
- Strong organizational and time-management skills.
- Good English communication skills and interpersonal skills.
- Demonstrated ability to work in a dynamic and fast-paced startup environment.
- Be able to work hand on and detail orientedPay: ฿80,000.00 - ฿120,000.00 per month



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