Reservation Manager

4 days ago


กรงเทพมหานคร, Thailand Minor International Full time

**Company Description**

RAKxa is Thailand's 1st Fully Integrative Wellness & Medical Retreat

RAKxa integrates Functional Medicine and Complementary & Alternative Medicine (CAM) together using holistic approach. Functional medicine consists of VitalLife Medical Wellness center and Medical Gym. CAM consists of Thai Traditional Medicine (TTM). Traditional Chinese Medicine (TCM), Ayurveda, Energy Healing, and Therapeutic Spa. The range of treatments, facilities, and services is unmatched anywhere in the world. RAKxa will be able to treat guests with a wide array of health issues and concerns.

RAKxa’s world-class doctors and specialists across a multiple of disciplines work together to assess each guests and gain understanding into their root causes of problems. This allows them to combine multiple disciplines of medicine into one comprehensive treatment program, completely individualized to each guests, whether they’re business executives, active retirees, young entrepreneurs, or high-performance athletes, to have most appropriate and effective treatment.

As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team memebrs. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will drive the communication to other relevant departments, all realistic expectations of guests are met, and reservations are honoured. You will assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems. You will take personal responsibility for driving up
- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

**Qualifications**
- College degree in hotel management.
- 3 years experience in hotel reservations and rooms divisions.
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local market, local competitors and events of the destination.

**Additional Information**

Reporting into Revenue Manager


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