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Senior Customer Care Representative

3 weeks ago

กรงเทพมหานคร, Thailand Markem-Imaje Full time

**The Role**

**Senior Customer Care Executive**

The Senior Customer Care Executive responsible for Printer order, and Service Contract conversions. Also overseeing CRM enhancing operational efficiency, and ensuring optimal customer satisfaction. This role involves managing CRM processes, ensuring effective service contract management, and driving improvements in operational workflows.

**What you will do**:
**CRM & Service contract conversion**
- Lead and manage the conversion of CRM data into actionable service contracts and orders.
- Oversee the transition from CPQ (Configure, Price, Quote) quotes to SAP orders, ensuring accuracy in order entry and billing processes.
- Monitor and optimize the service contract lifecycle from initial creation to final billing, ensuring all contractual obligations are met.
- Collaborate with sales and service teams to ensure alignment between customer requirements and service contract terms.
- Handle vendor master data and office administration as per assigned.

**Operational efficiency**
- Assist the Customer Care Manager in improving daily operations, including process improvements and reducing redundant tasks.
- To provide guidance/ coaching to team as SAP and SF super users roll.
- Coordinate with cross-functional teams to resolve operational issues and enhance overall service delivery.

**What you need to have**:

- Bachelor’s Degree in Business Administration, Supply Chain Management discipline or equivalent years of practical relevant experience.
- Proven minimum 6 years of experience in a customer care or related role, preferably in OEM environment.
- Excellent communication skills, both verbal and written.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in CRM systems (e.g., Salesforce), ERP software (e.g., SAP) and MS office
- Proven track record of managing customer service operations and driving process improvements.
- Strong problem-solving and critical thinking abilities.
- Dynamic team player and high agility.
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply We can’t wait to hear from you

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

Work Arrangement : Hybrid

Salary Range:

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: APAC : Thailand : Bangkok : Bangkok

Sub Division : Direct Distribution Thailand

Job Requisition ID : 59277

Job Function : Customer Service