Insurance Operations Coordinator

4 months ago


กรงเทพมหานคร, Thailand Marsh Full time

**Key Responsibilities**:

- Maintain accurate records of policyholders and member listings associated with the policies.
- Maintain an up-to-date list of members according to clients' information and ensure that all documentation is complete and stored in the system.
- Verify the accuracy of documents such as policies, member lists, care cards, and FCL letters.
- Monitor and track pending items from insurers, such as care cards and FCL letters, using JIRA system.
- Provide excellent customer service by responding to inquiries, addressing customer concerns, and resolving complaints.
- Offer advice and guidance to policyholders and their employees, assisting them in understanding their insurance coverage.
- Manage and prioritize own workload to meet individual SLA, KPI, and Quality targets.
- Lead and/or participate in stakeholder engagement sessions, working in partnership with brokers to improve the client experience and understand the needs and expectations of both internal and external clients.
- Manage escalated calls, complaints, questions, and queries as necessary, overseeing the complaints management system and the quality of communications with client-facing colleagues.
- Ensure quality control and resolve any errors detected.
- Prepare Operations analysis reports and performance reports.
- Response in data entry and verity accuracy of client’s claim document. Ensure that all data entered is complete, consistent, and error-free
- Ensure all document submitted to the insurers properly and response in following up with insurer.
- Highly organized, with ability to process a very high volume of paper and information in an effective manner, including ensuring that information and its impact on the organization is absorbed and understood
- Collaborate with the claims executive team to resolve complex eligibility issues.
- Manage and prioritize own workload to meet individual SLA, KPI, and Quality targets.
- Maintain an up-to-date list of members according to clients' information and ensure that all documentation is complete and stored in the system.
- Verity of the accuracy, monitor and tracking pending member cards and send to client properly and timely manner.

**Experience, Knowledge, and Skills**:

- Bachelor's degree in Business Administration or related fields.
- At least 2 years of work experience in Life Insurance Operations.
- Good knowledge and skill in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
- Good knowledge of Life, Health, and PA insurance coverage and business operations.
- Excellent communication skills, both written and verbal, and presentation skills.
- Proficiency in English, both writing and speaking.
- Having a growth mindset, creativity & initiative, critical thinking, and decision-making skills.
- High responsibility and ability to work under pressure.
- Good time management with job prioritization.
- Strong sense of urgency with an excellent service mind.
- Experience in the Broking industry is a plus.



  • คลองเตย, กรุงเทพมหานคร, Thailand Mercer Full time

    **Job Purpose**: The Senior Insurance Operations Coordinator is responsible for managing all aspects of Insurance Member Management. This role involves optimizing internal operations, managing workflow across stakeholders, and ensuring the smooth and efficient functioning of the business. The Insurance Operations Coordinator will work closely with brokers...


  • กรุงเทพมหานคร, Thailand Marsh Full time

    **Job Purpose**: The Insurance Operations Supervisor is responsible for managing all aspects of Insurance Member Management. This role involves optimizing internal operations, managing workflow across stakeholders, and ensuring the smooth and efficient functioning of the business. The Insurance Operations Supervisor will also work closely with brokers and...

  • Broker Operation Lead

    5 months ago


    กรุงเทพมหานคร, Thailand Sunday Insurance Full time

    **Broker Operation Lead** **Responsibilities**: - Own full ownership of set up, manage and improve end-to-end broker operations. - Manage and ensure day-to-day operations run effectively and according to plans (product inventory management, reconcile activity, policy administration, underwriting resolution) - Collaborate cross function to ensure seamless...


  • วัฒนา, กรุงเทพมหานคร, Thailand CHAZ INSURANCE BROKERS LTD Full time

    Keep abreast of current market situation locally, regionally and internationally, analyze for business opportunities and evidence the say ‘yes' to proceed with targeting new product. - To identify, develop and implement new area of Insurance products to serve existing and new clients whether it is new product or revisited one. - To identify, deal and...


  • กรุงเทพมหานคร, Thailand Sunday Insurance Full time

    **Partnership Operation Associate** **Your everyday** - Monitor & manage daily handling the claims operations, and ensuring processes are within SLA. Also, Liaise with the internal team and vendors to ensure claims operations are processed within specific TAT. - Assess claim cases to determine validity and verification of coverage. - Daily monitor and...


  • กรุงเทพมหานคร, Thailand Sunday Insurance Full time

    **Partnership Operation Associate** **Your everyday** - Monitor & manage daily handling the claims operations, and ensuring processes are within SLA. Also, Liaise with the internal team and vendors to ensure claims operations are processed within specific TAT. - Assess claim cases to determine validity and verification of coverage. - Daily monitor and...


  • กรุงเทพมหานคร, Thailand CIS Full time

    Job Purposes- Perform variety of activities in terms of insurance and financial to manage insurance against loss and damage for internal and external customers, including tracking information and coordinating with insurance brokers and agencies to provide support to organizational insurance effectively- Key Roles and Responsibilities- Perform in terms of...

  • Partnership Support

    5 months ago


    กรุงเทพมหานคร, Thailand Sunday Insurance Full time

    Handle & Verify policy documents and ensure that all necessary information is correct. - Validate the policy data before delivery to partners / customers. - Coordinate with insurers, partners to handle the policy issues. - Daily handling the policy’s packaging and the shipments to meet the conditions & SLA. - Daily handling of administrative work in...


  • วัฒนา, กรุงเทพมหานคร, Thailand Liberty Insurance Pte Ltd Full time

    **Job Summary** You will be a pioneer for product development that would bring the best benefit to customers while delivering profitable growth to the company. You will also manage motor products to make sure that the products that we are offering align with regulator requirements. - You will lead the system team, related to UW and Motor products, to make...

  • Partnership Support

    3 months ago


    กรุงเทพมหานคร, Thailand Sunday Insurance Full time

    Responsibility: - Handle & Verify policy document and ensure that all necessary information is correct. - Validate the policy data before delivery to partners / customers.. - Coordinate with insurer, partners to handle the policy issues. - Daily handling the policy's packaging and the shipments to meet the conditions & SLA. - Daily handling of...

  • Operations Coordinator

    4 months ago


    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • ปทุมวัน, กรุงเทพมหานคร, Thailand FWD Life Insurance PCL Full time

    Opportunity with Leading Pan-Asian Insurer. Sales support or Sales coordination. Experience in Insurance Industry is a must. Support on operational tasks to make business smooth, helping Bank Protection coordinate with other functions both internal & external. Business coordinators take on a variety of tasks. Handle administrative tasks that involve multiple...

  • Operations Coordinator

    4 months ago


    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • กรุงเทพมหานคร, Thailand FWD Insurance Full time

    About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...


  • กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...

  • Partnership Support

    4 months ago


    กรุงเทพมหานคร, Thailand Sunday Insurance Full time

    Responsibility: - Daily handling the claims operations, and ensuring that they are processed within specific TAT. - Reviews claim cases to determine validity and verification of coverage. - Daily handling the shipments to meet SLA. - Assisting with the management in day-to-day coordination of operational activities and administrative tasks include preparing...

  • Operations Coordinator

    3 months ago


    กรุงเทพมหานคร, Thailand Asian Development Bank Full time

    **Job information** - **Reference Id**: - **Company**: Asian Development Bank - **Position name**:Operations Coordinator**: - **Job location**: Bangkok - **Non-Thais allowed**: No - **Job type**: Contract - **Vacancy**: 1 - **Gender**:Male or Female - **Age**:non definite age - **Job level**: Officer - **Experience**: Over 5 Yr(s) - **Education**:...


  • กรุงเทพมหานคร, Thailand FWD Life Insurance PCL Full time

    FWD is a fresh insurance company for aspirational people who are looking forward to their lives ahead. We believe that life is all about living your passion and pursuing happiness; it s our commitment to empower people to live their lives to the fullest everyday. If you are looking for a company where can fuel your inspiration and cultivate your experience,...


  • กรุงเทพมหานคร, Thailand Sunday Insurance Full time

    **Your Everyday** - Leading and handling Sunday’s operation including logistics operation, policy shipment and customer service operation. - Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives - Oversee and explore for a gap in T&C and bridge all the...


  • กรุงเทพมหานคร, Thailand Combined Insurance Full time

    Major **Responsibilities**: - Developing relationships with our major existing core brokers to write Fire and IAR business. - Underwriting all new Fire and IAR business. - Responsible for all Fire and IAR renewal accounts. - Prepare all quotations for new business. - Management of the Fire portfolio (interim). - Global and Large Risks Accounts including...