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Insurance Operations Coordinator

4 weeks ago

กรงเทพมหานคร, Thailand Marsh Full time

**Key Responsibilities**:

- Maintain accurate records of policyholders and member listings associated with the policies.
- Maintain an up-to-date list of members according to clients' information and ensure that all documentation is complete and stored in the system.
- Verify the accuracy of documents such as policies, member lists, care cards, and FCL letters.
- Monitor and track pending items from insurers, such as care cards and FCL letters, using JIRA system.
- Provide excellent customer service by responding to inquiries, addressing customer concerns, and resolving complaints.
- Offer advice and guidance to policyholders and their employees, assisting them in understanding their insurance coverage.
- Manage and prioritize own workload to meet individual SLA, KPI, and Quality targets.
- Lead and/or participate in stakeholder engagement sessions, working in partnership with brokers to improve the client experience and understand the needs and expectations of both internal and external clients.
- Manage escalated calls, complaints, questions, and queries as necessary, overseeing the complaints management system and the quality of communications with client-facing colleagues.
- Ensure quality control and resolve any errors detected.
- Prepare Operations analysis reports and performance reports.
- Response in data entry and verity accuracy of client’s claim document. Ensure that all data entered is complete, consistent, and error-free
- Ensure all document submitted to the insurers properly and response in following up with insurer.
- Highly organized, with ability to process a very high volume of paper and information in an effective manner, including ensuring that information and its impact on the organization is absorbed and understood
- Collaborate with the claims executive team to resolve complex eligibility issues.
- Manage and prioritize own workload to meet individual SLA, KPI, and Quality targets.
- Maintain an up-to-date list of members according to clients' information and ensure that all documentation is complete and stored in the system.
- Verity of the accuracy, monitor and tracking pending member cards and send to client properly and timely manner.

**Experience, Knowledge, and Skills**:

- Bachelor's degree in Business Administration or related fields.
- At least 2 years of work experience in Life Insurance Operations.
- Good knowledge and skill in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
- Good knowledge of Life, Health, and PA insurance coverage and business operations.
- Excellent communication skills, both written and verbal, and presentation skills.
- Proficiency in English, both writing and speaking.
- Having a growth mindset, creativity & initiative, critical thinking, and decision-making skills.
- High responsibility and ability to work under pressure.
- Good time management with job prioritization.
- Strong sense of urgency with an excellent service mind.
- Experience in the Broking industry is a plus.