Operations Performance and Initiatives

6 days ago


กรงเทพมหานคร, Thailand FWD Insurance Full time

FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh customer experiences and provide quality services to more than 900,000 customers nationwide.

FWD is a fresh insurance company for aspirational people who are looking forward to their lives ahead. We believe that life is all about living your passion and pursuing happiness; it’s our commitment to empower people to live their lives to the fullest everyday.

If you are looking for a company where can fuel your inspiration and cultivate your experience, join us on our exciting journey.

Job Purpose

The Operations Analyst who can review operational processes and make a variety of recommendations for improving efficiency and productivity. The incumbent will balance between driving critical initiatives (60%) and tracking operational performance to make recommendations to executive management about enhancing business processes and improvement quality of operation (40%).

Business As Usual
- Monitor and analyze operational performance and root cause analysis on shortfalls to provide insight and improvement opportunities
- Develop corrective actions and provide written and oral presentations to management on operational performance and issues
- Liaise with Operations managers to track all open issues, follow up and report issues status

Operational Initiatives
- Work on cross-functional teams to develop new process, implement operational improvement, and execute on projects
- Analyze business processes and model sophisticated problems and operational scenarios to develop business requirements
- Develop business cases with cost benefit analysis to managementImplement tracking mechanisms and performance scorecards
- Produce an ongoing set of reports to communicate the progress of responsible critical initiatives and quantify the financial implications of proposed strategies and recognize budget impact


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