Sales Executive

6 months ago

กรงเทพมหานคร, Thailand Inchcape Full time

**Responsibities**

**Builds rapport and customer relationships and qualifies the customer’s requirements**:

- **Demonstrates the JLR Customer First Behaviours in all interactions with customers and colleagues**:

- **Asks questions and listens to build rapport and understand individual requirements**:

- **Qualifies own understanding of the customer's needs through discussion of alternative options, to build the closest possible match between the product and customer’s needs**:

- **Demonstrates the most suitable options to the customer, adapting own style according to the customer’s requirements**:

- **Takes responsibility for booking test drives and encouraging customers to experience the product**:

- **Builds a strong understanding of the customer’s needs to guide them towards the best choice**:
**Agrees the details of the sale**:

- **Ensures sales opportunities are maximised for the full range of JLR services and products, including warranties and service plans**:

- **Accurately appraises vehicles to purchase and sell, optimising the value for the Dealership**:

- **Appraises and agrees the sale price in an open and friendly manner, ensuring that Sales Manager authorisation is discreetly gained as necessary**:

- **Introduces JLR finance options (via the Business Manager as appropriate) prior to agreeing the payment method with the customer, working within JLR guidelines to ensure all payments are complete**:

- **Completes required documentation accurately and registers all Sales with Administrative colleagues**:
**Co-ordinates order and delivery**:

- **Works with Sales colleagues to maintain accurate stock availability information**:

- **Ensures pre-delivery inspections and agreed repairs/servicing are carried out prior to delivery**:

- **Liaises with Administrative colleagues to ensure product availability fits with JLR standards, places the order, updates customer records and schedules any complementary services/additional work to be completed on the vehicle**:

- **Works with Administrative colleagues to confirm a delivery date and identify any changes to the original schedule**:

- **Maintains contact with the customer to ensure they are kept fully informed throughout the sale and pre-delivery process, notifying them of any changes and arranging a convenient handover**:
**Develops relationships to win new business**:

- **Develops effective long term relationships to deliver future business by getting to know customers**:

- **Plans and organises own selling activity to secure new business (e.g. by telephoning sales prospects, previous/existing customers and general enquiries)**:

- **Generates customer referrals by planning and delivering effective prospecting activities, ensuring leads and enquiries are followed up appropriately**:

- **Completes agreed number of prospecting calls to meet and exceed agreed targets**:

- **Participates in planning sales and marketing campaigns and promotions**:

- **Shares information on new products, features and benefits and technologies with interested customers and colleagues**:
**Manages the display of products and merchandise**:

- **Ensures vehicles are presented professionally at all times**:

- **Suggests and makes changes to vehicle displays and ensures the sales environment is clean and tidy at all times**:
**Works as a full member of the Dealership team**:

- **Works with colleagues across the Dealership to deliver improvements and provide a seamless service to customers**:

- **Works with colleagues across the Dealership to investigate and resolve customer complaints**:

- **Adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards**:

- **Understands and follows relevant aspects of JLR operating guidelines**:

- **Maintains a professional manner and high standards of personal presentation at all times**:

- **Follows operational processes flexibly and thoroughly. Uses online dealer systems to report performance against targets Ensures own work area, vehicles and clothing are kept clean, tidy and in a safe condition in order to uphold JLR and dealer standards**:
**Other duties**
- **Any other duties as and when required by senior company managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.**:
**Qualification**
- Bachelor degree in any field
- At least 3 years’ experience in cars selling
- Pleasant personality
- Service mind
- Good communication skill
- Good English (reading and verbal) is a plus

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