Senior Client Advisor
3 weeks ago
**Senior Client Advisor**:
- Department: RETAIL OFFLINE- City: Bangkok- Location: TH**INTRODUCTION**:
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
**JOB PURPOSE**:
The Senior Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Senior Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
**RESPONSIBILITIES**:
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Support the Store Manager in dealing with customers complaints, when needed
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Support and coach Client Advisors in clientelling, service skills and building relationship top clients
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Maintain relationship with existing top client and build a portfolio of new top clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
**PERSONAL PROFILE**:
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
**MEASURES OF SUCCESS**:
Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Top clients portfolio
Number of appointments held on a monthly basis
**FOOTER**:
Posting Notes: Thailand || Not Applicable || Bangkok || RETAIL OFFLINE || MAINLINE || n/a ||
**Job Segment**:Network, Technology
-
Senior Client Advisor and Client Advisor
5 months ago
วัฒนา, กรุงเทพมหานคร, Thailand PRTR Full timeOur client is a luxury brand originating from France They are now seeking a Senior Client Advisor and Client Advisor to join their team and work at the Airport, The Emporium, Siam Paragon, and Icon Siam branches. **Responsibilities** - Selling and performing customer service duties. - Learning and developing knowledge of product lines, features, and...
-
Senior Client Advisor
5 months ago
กรุงเทพมหานคร, Thailand Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Senior Client Advisor
4 months ago
กรุงเทพมหานคร, Thailand Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Client Advisor
2 months ago
กรุงเทพมหานคร, Thailand Burberry Full time**Client Advisor**: - Department: RETAIL OFFLINE- City: Bangkok- Location: TH**INTRODUCTION**: At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was...
-
Senior Client Advisor
5 months ago
กรุงเทพมหานคร, Thailand PRTR Full timeOur client is known as one of the world's most famous luxury fashion brands. In a SENIOR CLIENT ADVISOR role, you will be the face of a luxury brand. This ensures that every customer is guided according to their needs in terms of presenting the brand image. **DUTIES & RESPONSIBILITIES** - Providing an excellent welcome for every client. - Advising clients...
-
Client Advisor
4 months ago
กรุงเทพมหานคร, Thailand Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Client Advisor
5 months ago
กรุงเทพมหานคร, Thailand Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...
-
Client Advisor
4 months ago
กรุงเทพมหานคร, Thailand Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Client Advisor
5 months ago
กรุงเทพมหานคร, Thailand Louis Vuitton Full timePOSTE As a **Client Advisor, **you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively reach out to your Clients in order to achieve individual and team goals. DUTIES &...
-
Client Advisor
5 months ago
กรุงเทพมหานคร, Thailand PRTR Full timeOur client is known as one of the world's most popular luxury fashion brands. As a Client Advisor role, you will be the face of a luxury brand to ensure that every customer is guided according to their needs in terms of presenting the brand image. **DUTIES & RESPONSIBILITIES** - Providing an excellent welcome for every client. - Advising clients across the...
-
Senior Beauty Advisor
2 months ago
กรุงเทพมหานคร, Thailand coty Full time**Job Title**: Senior Beauty Advisor THE ROLE **Employment Type**: Full-time **Division**: Thailand Luxury **Reporting to**: Senior Retail Operations Executive RESPONSIBILITIES Build Brand Awareness Represent COTY brand image by demonstrating our values, techniques, skills and style. Knowledge of COTY makeup offerings, brand, color theory and basics of...
-
Senior Client Advisor
5 months ago
กรุงเทพมหานคร, Thailand Tiffany & Co. Full time**The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Central Floresta Phuket store...
-
Client Care Advisor
5 months ago
กรุงเทพมหานคร, Thailand Tiffany & Co. Full timeThe name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! Are you passionate about developing talents, building...
-
Beauty Advisor
2 months ago
กรุงเทพมหานคร, Thailand coty Full time**Job Title**: Beauty Advisor THE ROLE **Employment Type**: Full-time **Division**: Thailand Luxury **Reporting to**: Senior Retail Operations Executive RESPONSIBILITIES Build Brand Awareness Represent COTY brand image by demonstrating our values, techniques, skills and style. Knowledge of COTY fragrance, brand and olfactive theory Awareness of latest trends...
-
Client Advisor
7 months ago
วัฒนา, กรุงเทพมหานคร, Thailand PRTR Full timeOur client is known as one of the world's most popular luxury fashion brands. In a CLIENT ADVISOR role, you will be the face of a luxury brand. This ensures that every customer is guided according to their needs in terms of presenting the brand image. **DUTIES & RESPONSIBILITIES**: - Providing an excellent welcome for every client. - Advising clients...
-
Client Advisor
5 months ago
กรุงเทพมหานคร, Thailand Tiffany & Co. Full time**The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co. store as a Client...
-
Senior Client Advisor
5 months ago
กรุงเทพมหานคร, Thailand Loro Piana Full time**Position**: **Job Descriptions** - Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, and preserve the highest standards of customer satisfaction - Provide excellent customer service and establish long term client relationships - Proactively reach out customers from possible channels such as Showroom,...
-
Senior Client Advisor
1 month ago
กรุงเทพมหานคร, Thailand Tiffany & Co. Full timeProactively communicate with our clients, ensuring the Tiffany Experience - uniquely tailored and personalised customer service. Deliver an uncompromising luxurious experience, maintaining efficiency in a fast-paced environment. Contribute to increase performance and elevate client development and selling ceremony. Drive sales and ensure that sales target...
-
Senior Bd Advisor
4 months ago
กรุงเทพมหานคร, Thailand Kensington Associates Recruitment Full time**Senior BD Advisor (Legal)**: Bangkok Full Time and Permanent Law Negotiable 02 634 8884 **Senior BD Advisor (Legal)** **Responsibilities**: - Provide advice on all legal aspects regarding energy project investments (Development of Greenfields and Brownfields, M&A, due diligence), in Asia-Pacific and, as the need may arise, beyond. - Draft, review,...
-
Senior Bd Advisor
4 months ago
กรุงเทพมหานคร, Thailand Kensington Associates Recruitment Full time**Senior BD Advisor (Legal)**: Bangkok Full Time and Permanent Law Negotiable 02 634 8884 **Senior BD Advisor (Legal)** **Responsibilities**: - Provide advice on all legal aspects regarding energy project investments (Development of Greenfields and Brownfields, M&A, due diligence), in Asia-Pacific and, as the need may arise, beyond. - Draft, review,...