Information Technology Assistant

2 weeks ago

กรงเทพมหานคร, Thailand United Nations (UN) Full time

Monitors all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
Performs software distribution updates, scripting, testing and support.
Performs research into new versions of centrally supported software and perform beta testing, production rollout and post production support.
Performs 2nd level desktop troubleshooting in conjunction with the Help Desk.
Provides technical advice to clients when necessary.
Prepares, maintains, and updates files (electronic and paper) and internal databases.
Drafts documentation and reports.
Performs other related duties as required.
Server Operations and AdministrationInstalls, configures, tests and deploys server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
Performs administration, operation, technical support, and monitoring of server systems.
Undertakes troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
Liaises with other groups of ITSD and the user Departments for maintaining the efficient and reliable operations of server systems.
Performs 24x7 operations of assigned systems.
Assists in identifying the need for new systems or re-engineering of the existing systems.
Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
Implements backups of servers following standard backup procedures.
Collects various statistics on the performance and reliability of server systems, and produces pertinent reports.
Maintains the documentation of server systems, pertinent to operations and system administration.
Prepares, maintains, and updates files (electronic and paper) and internal databases.
Drafts documentation and reports.
Performs other related duties as required.
Service Installation and SupportReceives and logs problem calls or service requests in the automated tracking system with minimum delay.
Attempts to resolve as many problem calls or service requests on initial contact.
Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
Drafts end-user and/or technical documentation.
Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
Acts as problem escalation point for technical staff at lower levels.
Escalates problems/tasks to the appropriate parties in accordance with established procedure.
Detects problem patterns and recommends solutions.
Keeps abreast of developments in technology both in the UN and in the industry in general;.
Performs other related duties as required.
Procurement and LogisticsReceive, unpacks, and inspects all incoming assets.
Enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
Obeys and enforces all security procedures.
Troubleshoots, cleans, and repairs/rebuilds equipment.
Performs more complex hardware and software configuration tasks such as creating standard images.
Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition;.
Prepares and releases equipment for service requests.
Liaises with other areas of ITSD, focal points, and staff of the Permanent Missions.
Monitors inventory levels and initiates procurement when low thresholds are reached.
Keeps abreast of developments in technology in the UN and in the industry in general.
Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.
Performs other duties as required.
Service CoordinationReceives and logs service requests in the automated request management system.
Creates and assigns work orders in accordance with established procedure.
Distributes work assignments and monitor progress.
Liaises with other areas of ITSD to facilitate, trouble shoot and completion of service requests.
Provides advice to clients regarding ITSD standards and workflow processes.
Performs quality assurance procedures to ensure client satisfaction in different time-zone.
Addresses escalated problems and monitor to resolution.
Detects problem patterns and recommend solutions in timely manner.
Keeps abreast of latest ITSD standards and technology.
Performs other duties as required.
Physical RequirementsMay be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis.
May be required to work on shift assignments on weekdays to maintain the service cov

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