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Customer Advisor

7 months ago

กรงเทพมหานคร, Thailand Trip.com Group Full time

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

**Introduction**

We are seeking to build a series of high-performing teams of Customer Service Advisors to join us on our journey of growth and expansion into the Thai market.

In return we offer you a great work environment, a good benefits package and an intensive training programme to help you hit the ground running.

The standard working pattern would be 40 hours per week, over 5 days with 2 days off each week. We will happily discuss the different shift patterns available during our selection process.

**In this Role, you’ll get to**
- Handle clients problems with empathy and patience in a goal-driven environment;
- Work as part of a high-performing team, supporting and helping colleagues when required;
- Attend regular team updates;
- Keep up-to-date with latest promotions and initiatives;
- Read, understand and follow the Company Policies and Procedures;

**What you'll Need to Succeed**
- Bachelor degree or above, or significant relevant similar experience;
- Strong communication skills in Thai both verbal and written; fluent in English;
- Proficient typing abilities with a better than average English -typing speed;
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
- Ability to listen and build rapport quickly;
- Enthusiastic yet conscientious and diligent approach to work;
- Completer-finisher with a good attention to detail.
- Ability to touch-type;
- Passionate about travel.
- Able to work on a shift-based basis. 24/7 or night shift required.

What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish

Have a good trip, and see you soon