Logistics and Quality Manager

3 weeks ago


กรงเทพมหานคร, Thailand Aviagen Full time

**Logistics excellence**
- Plan and execute the Aviagen Asia Pacific “Flawless Order to Delivery” strategy by designing and managing the order processing team to ensure the accuracy and timeliness of the orders.
- Produce and manage forecasts and order allocation in conjunction with Brand Managers
- Liaise with planning/export teams to ensure the security of supply is achieved to customers.
- Liaise with the Finance and Compliance team to implement the standard procedure of credit management.
- Consolidate orders and track their import status to ensure delivery and share the report with all involved parties.
- Serve as liaison Aviagen person with freight forwarders/brokers at destination airports. - Ensure freight forwarders’ KPIs are achieved and services are provided accurately.
- Develop a relationship with air cargo airport services to improve the rate of successful management of deliveries in all Asia Pacific locations.
- Develop and implement DOC delivery service excellence for both our internal and external customers considering flexibility and cost consciousness.

**Product and delivery quality**
- Develop and execute Aviagen Asia Pacific product monitoring guidelines to the end of the “claim period”.
- Initiate and manage DOC delivery quality checklist and procedure, validation process for biosecurity and quality from the arrival date to 7 days after arrival.
- Ensure quality data collection along the delivery process is well recorded for investigations, analysis, and quality improvement identification.
- Conduct quality checking and implement quality control protocol by participating in customer-focused groups to ensure flawless delivery of orders.
- Highlight and bring to the team when having quality issues, coordinate with the Technical team for further customer support.
- Manage customer claims - liaise with global quality to investigate claims and determine validity.
- Validate and manage the credit notes/replacements, keep records, and report to involved parties for timely action.
- Liaise and collaborate with stakeholders from different functions.



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