Customer Service Executive
1 week ago
**Requisition ID** 43194
**Position Type** FT Permanent
**Recruiter **#LI-SS1
**Posting Type** LI
**About Kerry**:
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
**About the role**:
Work Location: Bangkok (Bangna), Thailand
Reporting To: Supply Chain Manager
Working Day /Hours: Monday to Friday / 8.30am - 5.30pm
**Key responsibilities**:
- Maintain professional, timely, and effective communication with all parties externally and internally.
- Develop and maintain excellent relationships with our valuable customers
- Responsible for all aspects of account management including order management, export shipment process / administration, master data maintenance, credit/debit processing, complaint handling, follow up payment.
- To prepare shipping document (Invoice, packing list, etc), booking shipment and arrange all Export shipment process.
- Ensure service issues do not arise by clarifying customer requests and managing expectations - determine cause of any issue, seeking solutions and escalating appropriately.
- Maintain up-to-date knowledge of client’s business, relevant products, the market, processes, and suppliers.
- Follow through the entire ordering cycle from order entry to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps.
- Work closely and communicate updates to warehouse and operation team.
- Other ad-hoc duties assigned as and when required.
**Qualifications and skills**:
- Degree Holder, with minimum of 2 years’ experience in Customer Care within FMCG Sector.
- Excellent communication skills English & Thai - verbal and written.
- Demonstrate strong organizational and time management skills.
- High energy levels coupled with assertiveness and initiative.
- The ability to work autonomously as well as in a team.
- Strong Microsoft Excel knowledge (Pivot, VLOOKUP) will be a bonus.
- SAP/SFDC experience is highly regarded.
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