Operator

5 months ago

กรงเทพมหานคร, Thailand Hilton Full time

Operator

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Conrad Service Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.

**What will I be doing?**

As the Conrad Service Operator, you will be responsible for performing the following tasks to the highest standards:

- Actively seeking verbal feedback from customers and team members at every opportunity.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Handle complaints promptly and efficiently, taking the necessary action and informing the Conrad Service Manager to follow-up where appropriate.
- Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
- Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the Communication Supervisor.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Handle all internal and external guest enquiries promptly with mínimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
- Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
- Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
- Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
- Be proactive towards customers, assisting them with any reasonable requests.
- Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
- Familiar with operating the telephone, FCS, OnQ PM and Micros system.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Take on an active role in the Guest Service Centre.
- Describe, assign and delegate duties and authority for the operation of the department at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
- Communicate effectively with F&B; and Kitchen teams to ensure in-room dining's quality and effectiveness.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Attend and participate in regular operational and hotel meetings.
- Carry out any other reasonable duties and responsibilities as requested by the Communication Supervisor.
- Understand the goals of the hotel and the department's role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
- Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
- Be aware of potential highs and lows in the business.
- Create an environment where "everyone sells".
- Forecasting potential costs.
- Following company control procedures, controlling costs without compromising standards.
- Understand the quantity and quality of people needed to operate the department.
- Regularly review individual and team performance against objectives and provide feedback.
- Participate in annual appraisals in accordance wi

  • Operator

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Operator

    5 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Operator With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Operations-campaign Operations-campaign Operation

    5 months ago

    กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    **Team and Role Introduction**: **Position**: Campaign Associate Develop strategy and take lead on end to end management and execution of platform campaigns with the goal to increase campaign awareness, engagement and conversion.Working closely with category, graphic and integrated marketing team to improve customer experience and manage campaigns to achieve...

  • Operator

    5 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Operations Associate

    5 months ago

    กรุงเทพมหานคร, Thailand Flexport Full time

    **You will**: - Our operations coordinators drive the pulse of our operations on the ground and play a key role in getting our customers' orders shipped - Specialize in communicating across the operation to multiple stakeholders and plan safe operation of Flexport warehouses - Manage end to end shift operations of the facility including pre-shift briefing...

  • Operation

    5 months ago

    สายไหม, กรุงเทพมหานคร, Thailand บริษัท เรียลเจอร์นีย์ จำกัด Full time

    Operation เส้นทางญี่ปุ่น และ เวียดนาม รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตสายไหม) สาขาอาชีพหลัก : ท่องเที่ยว/โรงเเรม...

  • Operations Manager

    6 months ago

    กรุงเทพมหานคร, Thailand growthfn Full time

    Developing and implementing operational policies and procedures to ensure efficient and effective operations. - Improving systems, processes, and best practices. - Managing day-to-day operations as well as the operations team and operations department. - Ensuring that organizational processes remain legally compliant with regulations and standards. -...

  • Head of IT Operations

    5 months ago

    กรุงเทพมหานคร, Thailand Combined Insurance Full time

    We are looking for a Head of IT Operations to oversee the technology infrastructure, operational processes, service management, including incident, problem, change management of our organization's IT department. Head of IT Operations will be responsible for managing the day-to-day operations of the IT Operations & Infrastructure including Helpdesk support...

  • Head of Operations

    5 months ago

    กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is in the Banking Industry. - Being responsible for managing the daily activities of Payment Operations, Trade & Loans Operations, and Treasury Operations. - Reviewing, checking, and approving transactions and escalating issues for resolution. - Shadowing Operations Manager for Account Services, Credit Administration, Operational Risk, and...

  • Support Operations

    6 months ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

  • Store Sales

    6 months ago

    กรุงเทพมหานคร, Thailand Central Pattana Plc. Full time

    Job Purposes- Operate in store sales and specific product sales in the store and areas under responsibility, including payment service and product recommendation, to support operations in the store and targeted gross sales, aligning with organization’s goals and objectives- Key Roles and Responsibilities- Operate day-to-day store operation activities in...

  • Head of Operations

    6 months ago

    กรุงเทพมหานคร, Thailand Meeting Point Asia Full time

    **Job Purpose Overview**: This position is responsible to deliver performance across Meeting Point Service Delivery, In-Destination Sales and all Guest-facing activities. The scope of the role is Reservations & bookings, Operations planning, Service delivery, In-destination sales, Quality control, Customer feedback and Emergency response. This role is...

  • Operation Planning

    5 months ago

    กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 52137 Business Banking, Finance, Securities, Insurance Job Detail - Track and manage overall project portfolio status. - Define and develop business operation workflow and business improvement process/transformation to optimize operational efficiency and ensure implementation of new products/services. - Manage and conduct project's tasks and...

  • Head of Operations

    2 months ago

    กรุงเทพมหานคร, Thailand Nimble Full time

    **About Nimble**: We solve our client's most difficult business challenges through technology. Our company partners with the most ambitious companies around the world creating long-term impact with the work with do. If you want to grow together, work on challenging products and enjoy using the best tools and practices, Nimble is the right place for...

  • Operations Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Discova Full time

    **Job no**: 520315 **Brand**: Discova **Work type**: Full time **Location**: Bangkok, Thailand **Categories**: Wholesale & Product **Operations Manager** **About the Opportunity** Discova are excited to announce we are looking for an experienced leader to join the Japan team who will be working closely with the Country Manager and Sales and...

  • Head of Operation

    1 month ago

    กรุงเทพมหานคร, Thailand The Summer Coffee Company Full time

    Requirements - Head of Operation 1. **Experience and Background**: - **Operational Leadership**: At least 3-5 years of experience in a management or leadership role within the coffee, food, or hospitality industry. The Summer Coffee Company emphasizes quality, so experience managing high-end or specialty coffee shops is valuable. - **Supply Chain and...

  • Operations Lead

    5 months ago

    กรุงเทพมหานคร, Thailand Bjak Full time

    Are you a detail-oriented professional with a passion for streamlining processes and exceeding client expectations? Do you thrive in a fast-paced environment and possess strong leadership skills? If so, then this Operations Lead role at our dynamic insurance brokerage firm might be the perfect fit for you! **About Us** Bjak is an online car insurance...

  • Head of Operations

    6 months ago

    กรุงเทพมหานคร, Thailand Giant Pumpkin Full time

    As the Head of Operations at Giant Pumpkin, you will play a crucial role in a pioneering retail digital media company specializing in In-Store media solutions. As the first agency of its kind in Southeast Asia, we help companies achieve maximum value from their retail media through creative production, cutting-edge technology, and analytics. With exclusive...

  • Operations Lead

    5 months ago

    กรุงเทพมหานคร, Thailand Taurus One Private Limited Full time

    **ABOUT JANIO** Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA’s ecommerce businesses...

  • Operations Manager

    5 months ago

    คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full time

    Oversee daily operations duties including but not limited to processing transactions, account verifications, and overall customer s asset. Work closely with the COO, determine values and mission, and plan for short and long-term goals. Supervise operations team to ensure operational excellence and excellent customer services. Develop and maintain 3rd party...