Filed Technical Support
4 days ago
**andidate should have experience as Field Support engineer, remote support or service desk will not work.**
**Job Summary**:
- We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. You will be responsible for 1st, 2nd & 3rd level IT support in a customer facing environment.
**Responsibilities**
- Min. 2 years hands on experience
- Fluent in English along with the local language
- Positive attitude and ability to adapt in a rapidly changing environment
- Ability to work without Close supervision
- Professional, resourceful, dedicated and accountable
- Familiar with Windows, MS Office, Adobe and Outlook setup / use.
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
**Salary**: Up to ฿80,000.00 per month
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