Technical Support

1 week ago

กรงเทพมหานคร, Thailand Sertis Full time

Sertis is a leading Data and AI company based in the heart of Bangkok.

We provide both off-the-shelf and customised solutions for our clients ranging from data infrastructure, BI development, and data-driven business insights to forecasting, optimization, and computer vision. Our expert team of data and AI consultants work closely with clients, across different industries such as retail, manufacturing, banking, energy, airlines, agriculture, and healthcare, to understand their business needs and deliver bespoke solutions using cutting-edge technologies that are just right for them.

**Our aim is to be one of the leading Data and AI companies globally**, where a diverse mix of talent want to come, stay and do their best work We pride ourselves on bringing not only the best, but also nice, talent from around the World. We recognise that our company runs on our people's hard work and dedication while maintaining a culture that encourages learning, growth opportunity, innovative contribution, and a sense of ownership.

**About the job**

Our **Technical** Support** will be responsible for handling day to day maintenance of our IT hardware/software and IT infrastructure, while proactively evaluating and recommending areas of improvement in our IT operations. Additionally, there may be opportunities to set up and deploy many of the AI products we have in development

**What are the responsibilities of a Technical Support?**

**In this role, you will get to**:

- Setting up and configuring hardware, software, networks, printers, and scanners.
- Identifying and resolving hardware and software issues.
- Rectifying equipment problems and substituting components when necessary.
- Keeping records of software licenses.
- Overseeing inventory of equipment, consumables, and supplies.
- Ensuring the upkeep and supervision of computer networks and systems.
- Conducting safety inspections on the company's computer devices.
- Crafting instructional materials and protocols, and/or educating users on appropriate hardware and software utilization.
- Generating assessments of software and hardware, and suggesting enhancements or updates.
- Undertaking miscellaneous tasks, such as implementing AI systems.

**Requirements for this role are**:

- A degree in Computer Engineering or a related field.
- A background of 3-4 years in IT support.
- Proficiency in Windows, MacOS, and Linux operating systems.
- Familiarity with Client-Server Applications and fundamental computer networking.
- Capability to convey technical issues to both technical and non-technical colleagues.
- Strong aptitude for analysis and problem-solving.
- Capacity to work autonomously and collaboratively within a team setting.
- Willingness to travel to client sites if required.

**Who excels in this role?**:

- Someone who loves getting things done
- Open-minded - eager to ask for comments/suggestions for improvement
- Passionate for anything and everything data
- Able to share and suggest ideas
- Love doing tons of research
- Have a can-do and will-do attitude
- Ready to tackle any challenges

**What are some of the benefits of working at Sertis?**:

- Hybrid working environment
- Up early or a slow starter in the morning? We have flexible office hours
- Mentorship programs for every level; from executive-level coaching to fresh grad
- Learning support
- to help you build your skillset and grow your career
- Get to work and learn from the best in the industry, and share your ideas with like-minded individuals
- We cultivate intelligence and learning so that our experts can become community leaders in their respective fields in the tech industry
- Amazing colleagues to enjoy company social outings, parties, and events
- Result-oriented workplace; We provide direction, not orders, and give you the autonomy to deliver your best work
- We work at the frontier of innovation in the AI industry
- Work on meaningful solutions that solve and improve real-life problems and challenges
- We run like a startup, and embrace the adventure; we focus on getting things done, while still having a down-to-earth and informal culture

**This is your chance to build your career in a growing data-driven industry.**

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