Operations Duty Manager

2 months ago


สมทรปราการ, Thailand DHL Full time

**Responsibilities**:
Manage a team of supervisors, team leads and operations agents to consistently meet service standards and performance within budget parameters.
- Ensure the manning level is adequate and that all activities meet operational service standard and complying to GSOP
- Respond accurately and make prompt and effective decisions to address any issues encountered during the shift operation
- Monitor daily service request and initiates follow-up action. Ensures the Duty Manager on the next shift is informed when follow up is required.
- Monitor operations to ensure service procedures and performance standards are met and have been implemented.
- Conduct Daily Shift Briefing and ensure close communication and co-ordination between different functions as a result to maintain the operation efficiency
- Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure
- Enforce the shipment security measures and controls
- Monitor and ensure KPIs achievement on daily basis
- Initiate and implement process improvement program
- Ensure safe working practice and environment
- Manage and control team performance, staff’s discipline and assist Operations Manager in manpower planning and rotation plan
- Coach team members in technical knowledge and Motivate team members
- Coordinate and communicate within and cross-functional team members
- Bachelor Degree in Logistics, International Business Management, Air Cargo Management or related field, IATA DGR certified is an advantage
- 5 years’ experience in related functions within transportation, logistics, air cargo or import/export industry. 3 year experience in supervisory or managerial level
- Strong leadership skills:

- coaching, influencing, planning and organizing
- Able and manage team to work under pressure and rotating shift
- Very good analytical skills, problem solving and decision making
- Good command of English in both speaking and writing
- Proficient with Microsoft Excel, PowerPoint and Word


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