Cro - Head of Customer Incident Control Center

3 weeks ago


จตจกร กรงเทพมหานคร, Thailand ธนาคารทหารไทย จำกัด (มหาชน) Full time

**Responsibilities**:
- The CICC’s main responsibility is to handle customer related fraud cases and mis-selling cases, identify the need for an independent investigation, assigning the case to relevant investigation teams, and monitoring the investigation’s SLA and follow-up on actions after the investigation including identify and discuss with relevant parties for customer incident resolution and actions needed.**Main responsibilities**:

- Owner of end to end customer incident management process.
- Develop customer incident management approach, process, tooling and quality standards. Ensure compliance of this approach with expectations of regulators.
- Oversee and ensure planning and execution of customer incident management actions with agreed SLA timelines.
- Identify trends, problems, opportunities and determine required solutions and preventive actions to avoid customer incidents.
- Organize and present main customer incident management results to executives and relevant committee.
- Coach and guide the team.

**Qualifications**:
- Master or bachelor’s degree in management related or equivalent fields.-
- Preferably 5-7 years working experience in operational risk, internal audit, investigation, market conduct or related fields of financial institutions.-
- Possess logical thinking, analytical capabilities, problem-solving skills, judgment skills, energetic & self-motivated, fast learner with very good communication skill.-
- Persuasive, capable of managing and work in a team and profoundly skilled in planning and organizing, high empathy, and can manage multiple assignments simultaneously to provide deliverables on time.-
- Strong leadership and initiatives.-
- Good English communication skills would be an advantage.**Location : 27 A**

**For more information**:



  • กรุงเทพมหานคร, Thailand Grand Pacific CRO Full time

    **About Us**: **The Grand Pacific CRO** team has over 25 years’ experience in conducting clinical trials in the Asia Pacific region, including Australia, New Zealand and South Africa. We have continued as a leader in the industry and have expanded services to include central laboratory, site management and image reading services. We pride ourselves on...

  • Call Center

    3 weeks ago


    คลองเตย, กรุงเทพมหานคร, Thailand Skillpower Services (Thailand) Co.,Ltd. Full time

    **รายละเอียดงาน**: **รูปแบบงาน **:สัญญาจ้าง**: **จำนวนที่รับ **:2 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตคลองเตย)**: **เงินเดือน(บาท) **:15,000 -...

  • Head of Stock Center

    2 weeks ago


    กรุงเทพมหานคร, Thailand บริษัท ไทยนิชิมัตสุก่อสร้าง จำกัด Full time

    Head of Stock Center **จังหวัด** กรุงเทพมหานคร (เขตคลองเตย) **อัตราค่าจ้าง** XX,XXX **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 1 **รายละเอียดงาน** - Site stock lay out arrangement data - Material and...


  • คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full time

    Investigate and respond to external and internal cybersecurity threats, vulnerabilities, and exploits. Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA. Document security investigations and produce high-quality and accurate reports for various stakeholders. Support security incident root cause analysis,...


  • กรุงเทพมหานคร, Thailand Grand Pacific CRO Full time

    **About Us**: The Grand Pacific CRO team has over 25 years’ experience in conducting clinical trials in the Asia Pacific region, including Australia, New Zealand and South Africa. We have continued as a leader in the industry and have expanded services to include central laboratory, site management and image reading services. We pride ourselves on meeting...

  • Head of Ehs-thailand

    3 weeks ago


    กรุงเทพมหานคร, Thailand Ericsson Full time

    **Location: Thailand** **Open for External Referrence: Yes** As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're...


  • กรุงเทพมหานคร, Thailand Grand Pacific CRO Full time

    **About Us**: **The Grand Pacific CRO** team has over 25 years’ experience in conducting clinical trials in the Asia Pacific region, including Australia, New Zealand and South Africa. We have continued as a leader in the industry and have expanded services to include central laboratory, site management and image reading services. We pride ourselves on...


  • กรุงเทพมหานคร, Thailand Grand Pacific CRO Full time

    **About Us**: The Grand Pacific CRO team has over 25 years’ experience in conducting clinical trials in the Asia Pacific region, including Australia, New Zealand and South Africa. We have continued as a leader in the industry and have expanded services to include central laboratory, site management and image reading services. We pride ourselves on meeting...


  • จตุจักร, กรุงเทพมหานคร, Thailand PRTR Full time

    PRTR’s IT function is looking for an experienced Security Operation Center (SOC Tier 1) to join one of Thailand’s leading digital infrastructure and solution providers driving Thailand’s telecommunication infrastructure and digital solutions to stay at the forefront in ASEAN. You’ll be responsible for security system monitoring, responding timely to...


  • กรุงเทพมหานคร, Thailand Grand Pacific CRO Full time

    About Us: The Grand Pacific CRO team has over 25 years’ experience in conducting clinical trials in the Asia Pacific region, including Australia, New Zealand and South Africa. We have continued as a leader in the industry and have expanded services to include central laboratory, site management and image reading services. We pride ourselves on meeting...


  • กรุงเทพมหานคร, Thailand BayWa r.e. Full time

    BayWa r.e. Bangkok Work experience Technical occupations (other) Fulltime - BayWa r.e. is the home for change makers. We r.e.think energy - how it is produced, stored and can be best used to enable the global renewable energy transition that is essential to the future of our planet. At BayWa r.e. we effect change globally. With locations in 30 countries,...

  • Incident Manager

    3 weeks ago


    กรุงเทพมหานคร, Thailand Coda Payments Full time

    **What we do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...


  • กรุงเทพมหานคร, Thailand Control Risks Full time

    Control Risks is hiring a Product Security Investigations Analyst to support a key client of ours, a multi-national consumer products business, based in Bangkok, Thailand. This role will help support the client by conducting investigations into concerns as it relates to the theft, duplication, or other violations of the clients IP and product. This position...


  • จตุจักร, กรุงเทพมหานคร, Thailand ธนาคารทหารไทย จำกัด (มหาชน) Full time

    **Responsibilities**: - Underwriting Specialist is assigned to handle credit underwriting’ s following works / functions and must displays in depth credit knowledge, skills, experience with balanced & independence credit judgment to support corporate businesses to achieve its designed business targets with good credit quality for both existing customers...

  • Payroll Officer

    3 weeks ago


    กรุงเทพมหานคร, Thailand Grand Pacific CRO Full time

    **About Us**: The Grand Pacific CRO team has over 25 years’ experience in conducting clinical trials in the Asia Pacific region, including Australia, New Zealand and South Africa. We have continued as a leader in the industry and have expanded services to include central laboratory, site management and image reading services. We pride ourselves on meeting...


  • กรุงเทพมหานคร, Thailand บริษัท โตโยต้า ทูโช เน็กซ์ตี อิเล็กทรอนิกส์ (ไทยแลนด์) จำกัด Full time

    อิเล็กโทรนิกส์/เครื่องใช้ไฟฟ้า, ยานพาหนะ/อะไหล่ วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 2 - 5 ปี- กรุงเทพมหานคร- ปริญญาตรี-...


  • กรุงเทพมหานคร, Thailand Reckitt Full time

    **Head of Call Center & Consumer Engagement **provides proactive leadership in call center operations management, executes strategies to develop consumer engagement and manages total performance of the team to support achieving business development objectives.**Call Center Operation**: - **Call Center operation in overview**: aligned with company direction,...


  • กรุงเทพมหานคร, Thailand BNP Paribas Full time

    CONDUCT & CONTROL OFFICER (JOB NUMBER: COO000448) **Responsibilities** - Contribute to regulatory report preparation to meet the submission timeline, including daily/monthly report submitted to SEC, BOT. - To ensure compliance with Bank’s policies, procedures, internal control framework and local regulatory guideline/ requirement. - Perform risk control...


  • กรุงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

    สมัครโปรดคลิกที่ปุ่ม "Apply" **Job Description**: **Job Description**: - Team manager usually has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines. - Team Manager working in...


  • กรุงเทพมหานคร, Thailand BNP Paribas Full time

    **Responsibilities** - Contribute to regulatory report preparation to meet the submission timeline, including daily/monthly report submitted to SEC, BOT. - To ensure compliance with Bank’s policies, procedures, internal control framework and local regulatory guideline/ requirement. - Perform risk control activities (including but not limited to risk...