IT Incident Manager for Infrastructure and Application

6 days ago

กรงเทพมหานคร, Thailand Kyndryl Full time

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

**Key Responsibilities**:
**Incident Management**:

- Oversee the entire incident lifecycle, from identification to resolution and closure, ensuring adherence to SLA (Service Level Agreement) timelines.
- Act as the central point of contact during major incidents, coordinating between technical teams, vendors, and business stakeholders.

**Incident Response**:

- Facilitate and lead incident response efforts for high-priority incidents, ensuring swift resolution and root cause identification.
- Drive collaboration among cross-functional teams to resolve issues efficiently and effectively.

**Communication**:

- Provide regular updates to stakeholders, including incident status, impact assessments, and resolution timelines.
- Ensure accurate and timely incident reporting to relevant stakeholders.

**Post-Incident Activities**:

- Conduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence.
- Document incidents thoroughly, creating detailed reports and lessons learned for future reference.

**Process Improvement**:

- Analyze incident trends and metrics to identify areas for improvement in incident management processes.
- Develop and enhance incident management policies, procedures, and tools to optimize efficiency.

**Compliance and Best Practices**:

- Ensure all incident management activities comply with organizational policies, ITIL (Information Technology Infrastructure Library) standards, and regulatory requirements.Advocate for and implement best practices in incident management.

**Who You Are**

**Skills and Qualifications**:

- 3+ years of experience in ITIL4 processes, particularly Incident Management.
- Excellent communication and interpersonal skills to liaise effectively with technical teams and non-technical stakeholders.
- Analytical and problem-solving skills to quickly assess and resolve incidents.
- Experience with IT service management tools (e.g., ServiceNow, SummitAI ).
- Ability to work under pressure and prioritize tasks in high-stress situations.

**Preferred Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications such as ITIL, PMP, or equivalent is highly desirable.Previous experience in an IT Incident Manager role or similar capacity.

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

**Get Referred

  • IT Incident Manager for Infrastructure and Application

    2 weeks ago

    กรุงเทพมหานคร, Thailand Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Key...

  • Incident Manager

    1 week ago

    กรุงเทพมหานคร, Thailand Coda Payments Full time

    **What we do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

  • Application Support

    5 days ago

    กรุงเทพมหานคร, Thailand T.D. Software Co., Ltd Full time

    Position: Application Support Employment condition: 6 months contract (renewal) Work Type: Hybrid **Responsibilities**: - Application Support to maintain and monitor Software Application what has been launched on Production environment. - Application Support will also require working collaboratively with Customer/ Operation and Tech teams. - Application...

  • IT Innovation and Planning

    1 week ago

    กรุงเทพมหานคร, Thailand บริษัท อีซี่บาย จำกัด (มหาชน) Full time

    ตำแหน่ง Incident Manager วันที่ 23/12/2024 ความรับผิดชอบ importance in overseeing the incident management process, ensuring efficient resolution of critical incidents, and improving the overall response process. The role requires strong communication skills, the ability to handle high-pressure...

  • Problem Managment

    3 weeks ago

    จตุจักร, กรุงเทพมหานคร, Thailand PTT ICT Solutions Co.,Ltd Full time

    **Job Descriptions** - Coordinate, standardize, and lead all ITIL problem management activities ensuring root cause and prevention is identified - Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution. - Prepare statistics, KPI and trend reports for use in the problem...

  • Senior IT Infrastructure Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    **Requisition ID**: req43600 **Job Title**:Senior IT Infrastructure Manager (National Position) **Sector**:Information Technology **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Bangkok, Thailand **Work Arrangement**: **Background/Summary**: Founded in 1933, the International Rescue...

  • IT Infrastructure Support

    2 weeks ago

    กรุงเทพมหานคร, Thailand Minor International Full time

    **Company Description** **Responsibilities** - Manage and monitor all installed systems and infrastructure. - Proactively ensure the highest levels of systems and infrastructure availability - Maintain security, backup, availability, and redundancy strategies - Write and maintain custom scripts to increase system efficiency and lower the human intervention...

  • Infrastructure and Services Manager

    2 weeks ago

    สะพานสูง, กรุงเทพมหานคร, Thailand บริษัท ไอ.พี. วัน Full time

    ไอทีและดิจิทัล, MIS- ของใช้ในครัวเรือนและสำนักงาน- 1 อัตรา- ผู้เชี่ยวชาญหรือหัวหน้างาน- งานประจำ- วันที่โพสต์ : 28 พ.ย. 2565- 100,000 - 120,000 บาท/เดือน-...

  • Senior Problem

    1 week ago

    จตุจักร, กรุงเทพมหานคร, Thailand PTT Digital Solutions Company Limited Full time

    **Job Descriptions** - Coordinate, standardize, and lead all ITIL problem management activities ensuring root cause and prevention is identified - Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution. - Prepare statistics, KPI and trend reports for use in the problem...

  • Head of Infrastructure

    1 week ago

    กรุงเทพมหานคร, Thailand Argyll Scott Full time

    **About our Client** **Responsibilities**: - Define and Implement Infrastructure framework to delivery quality of service. - Make sure Governance and Compliance of company meets standard ie. Infrastructure/ Incident Management. - Implement ITIL and Service Delivery process - Ensure Compliance of IT and Security of local meets global standards. - Oversee...

  • Cloud & Infrastructure Section Manager

    2 weeks ago

    บางนา, กรุงเทพมหานคร, Thailand บริษัท ซุปเปอร์ เอนเนอร์ยี คอร์เปอเรชั่น จำกัด (มหาชน) Full time

    วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 7 - 15 ปี- กทม. (บางนา)- ปริญญาตรีหรือสูงกว่า- ขึ้นอยู่กับคุณสมบัติและประสบการณ์-...

  • Regional Infrastructure

    3 weeks ago

    คลองเตย, กรุงเทพมหานคร, Thailand Starbucks Coffee (Thailand) Co., Ltd. Full time

    8 years or above experience in IT infrastructure. Sound knowledge in IT infrastructure and security. Holder of professional certification (e.g. Azure). Act as the focal point of infrastructure and security matters for Regional and Country IT teams. Implements Group IT policies, standards, and guidelines in Regional and Country IT teams with periodically...

  • X-force Incident Response Deputy Apac Lead

    3 weeks ago

    กรุงเทพมหานคร, Thailand IBM Thailand Co., Ltd. Full time

    Experience managing technical security projects either as a consultant or internal security practitioner. A thorough understanding of network protocols, network devices, computer security devices, secure architecture & system administration in support of computer forensics & network security operations. Experience with assessing and developing...

  • Application Support(Java/SQL)

    4 days ago

    ห้วยขวาง, กรุงเทพมหานคร, Thailand ยูนิเวิร์ส ออฟ อีโวลูชั่น 4289 จำกัด Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:6 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตห้วยขวาง), ปทุมธานี(ลำลูกกา),...

  • Cloud Infrastructure Manager

    7 days ago

    กรุงเทพมหานคร, Thailand Shiji Group Full time

    **Company Description** Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, and...

  • IT Cloud Infrastructure

    2 weeks ago

    กรุงเทพมหานคร, Thailand Optima Search Recruitment Co. Ltd. Full time

    Location near BTS Onnut, Bangkok - Salary up to 120K Baht - Hybrid working IT Cloud Infrastructure Specialist Budget: 80,000 - 110,000 THB You will be responsible for designing, deploying, and maintaining the cloud infrastructure that supports an organization's business operations. This includes managing cloud platforms, servers, storage, networking,...

  • IT Cloud Infrastructure

    2 weeks ago

    กรุงเทพมหานคร, Thailand Optima Search Recruitment Co. Ltd. Full time

    Location near BTS Onnut, Bangkok, Hybrid working - Salary up to 110K Baht. - For Thai people only. IT Cloud Infrastructure Specialist Budget: 80,000 - 110,000 THB You will be responsible for designing, deploying, and maintaining the cloud infrastructure that supports an organization's business operations. This includes managing cloud platforms, servers,...

  • X-force Incident Response Apac Ot Lead

    3 weeks ago

    กรุงเทพมหานคร, Thailand IBM Thailand Co., Ltd. Full time

    Experience managing technical security projects either as a consultant or internal security practitioner. A thorough understanding of network protocols, network devices, computer security devices, secure architecture & system administration in support of computer forensics & network security operations. Experience with assessing and developing...

  • Infrastructure Advisory

    4 weeks ago

    กรุงเทพมหานคร, Thailand KPMG-Thailand Full time

    KPMG Infrastructure Advisory team in Thailand was established to advise public and private sector clients through all stages if the infrastructure lifecycle starting from strategy and development, procurement, financing development, operations, and investment for large - scale and complex infrastructure projects. Critically, our advice is independent and...

  • Associate Information Security Incident Response

    1 week ago

    กรุงเทพมหานคร, Thailand NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...