Listing Policy and Sop
5 months ago
Department Operations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Create, manage and control team policy and SOP
- Create materials and communicate SOP and policy internally and externally
- Initiate, plan and execute the initial stage of new projects
- Run ad-hoc assignment, planning and task management for a small team
- Do research, data analysis, risk assessment, and policy suggestion for management decision making to issue new or adjust the current listing policy
- Assist manager on data preparation for management alignment
**Requirements**:
- Bachelor degree in any field. Fresh graduates are also welcome
- 0-2 years experiences, or having experience in operations, project, listing policy, ecommerce platform policy, or other roles in ecommerce is preferred
- Strong background or skills in process workflow planning, project management, multitasking and problem-solving
- Strong written and verbal communication, presentation skills and can convey messages expressively and clearly
- English fluency - communication level
- Can work on urgent request and high impact assignments
- Can work with external parties in discussion, alignment and escalation
- Can learn and understand SQL
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