Shopify Customer Service Representative

6 months ago

Thailand Channelwill Full time

**About Us**:
We are one of the leading e-commerce solutions providers from Shopify, committed to delivering top-notch services and support to our valued clients. As part of our continued growth, we are seeking a dedicated and experienced Customer Support Representative to join our dynamic team.

**Role Overview**:
**Responsibilities**:

- Respond to customer inquiries and provide technical assistance in a timely and professional manner.
- Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
- Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
- Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
- Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
- Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.

**Requirements**:

- Minimum 1 year of experience in a BPO/customer support role
- Strong analytical skills to identify customer issues and provide effective solutions.
- Technical proficiency, including familiarity with the Shopify platform and other e-commerce tools.
- Ability to multitask efficiently without compromising the quality of customer support.
- Excellent written communication skills in English, with the ability to convey complex information clearly and concisely.
- Detail-oriented with a keen eye for accuracy and consistency in all interactions.
- Empathy and patience to deal with diverse customer needs and concerns.
- Adaptability to work in a fast-paced and dynamic environment.
- Proven ability to work independently and as part of a team, displaying a strong sense of responsibility and ownership.
- Familiarity with e-commerce processes and industry trends is a plus.

Join us today and be a part of our mission to provide exceptional support solutions to our valued clients worldwide

**Salary**: ฿9,300.00 - ฿17,500.00 per month

Application Question(s):

- Are you familiar with any programming language? If yes, please indicate

**Experience**:

- Customer Service Representative: 1 year (required)
- Shopify platform: 1 year (required)
- e-Commerce: 1 year (required)

**Language**:

- English (required)

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