พนักงาน Call Center

การท่องเที่ยว, ธุรกิจบริการ

วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 0 - 5 ปี- กรุงเทพและปริมณฑล- ปริญญาตรีหรือสูงกว่า- ขึ้นอยู่กับคุณสมบัติและประสบการณ์- หน้าที่และความรับผิดชอบ
- Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.
- Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.
- Provides accurate and timely information regarding requests.
- Provide services as per contractual scope of services and be able to say “no” positively.
- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
- Uses web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information.
- Applies client and Group policies as applicable whenever interacting with customers.
- Protect all customer personal data at all times and escalate when there is an incident
- Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, etc.).
- คุณสมบัติ
- New Graduation or 0-5 years of experience
- Prior experience in call centers or customer service is preferred
- Patient, calm and passionate in assisting customers
- Keen interest in worldwide lifestyle (shopping, sports, culture, travel etc).
- Enjoy helping people and solving problems
- Proficient in MS Office

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม