Site Delivery Lead IT Infrastructure
2 months ago
Description
**Site Delivery Lead**
This position reports into the APAC Technology Services Lead and will be based in Lat Krabang Bangkok, Thailand.
**Who we are**
At Kenvue, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.
**What will you do***
The Site Delivery Lead is responsible for the delivery and support of personal computing capabilities, desk-side support, collaboration tools, and core technology infrastructure services to a cluster of markets and sites. He/she will be responsible for the availability, security, and performance of our technology infrastructure, ensuring approved OLAs/SLAs are met. This role will partner across Technology Services (TS), Cyber, Business Unit IT (BUIT), and/or vendors to implement solutions, manage incidents and technology demands, and execute strategies to ensure the delivery of agreed-upon capabilities to meet the business needs. He/she will provide excellent customer service and maintain strong relationships with stakeholders. This role is also responsible for the technology health of the overall site operations, by providing in-catalogue services efficiently and delivering in high quality to drive great user experience (UX). He/she will play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations to ensure availability, security, and performance of our technology infrastructure.
Qualifications
**What we are looking for**
- Bachelor’s degree or equivalent
- Minimum 5 years’ experience in managing and delivering core IT infrastructure and end-user services
- Strong experience in executing enterprise IT infrastructure projects and managing day-to-day operations
- Solid customer focus and service orientation, with a keen focus to identify areas for improvement and scalability of services/solutions
- Excellent verbal and written communication in English, interpersonal skills, and influencing skills, including the ability to manage communication across the organization
- Sound and practical experience with metrics to measure performance of delivery teams and user experience
- Ability to lead, collaborate, and influence stakeholders to drive and achieve desired outcome
- Experience in vendor management/relationships, managing SLA/OLA/UX, and to deliver high-quality services in a cost-efficient manner
- Strong analytical and problem-solving abilities
- Proven experience in executing IT infrastructure strategy in alignment with global OKRs
- Familiar with ITIL framework and concepts/practices to execute delivery of services
- Act as TS Point of Contact and incident /service request escalation for IT Shared Services partner
- Importantly, a self-starter with a positive and “can-do” mindset, always looking for improvement opportunities
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Primary Location Asia Pacific-Thailand-Bangkok-Bangkok
Job Function Technology Operations
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