Quality Supervisor
2 days ago
**INTEGRITY ASIA**
**Quality Supervisor**
Integrity Thailand is a foreign investment company that has operated in Thailand for 7 years. The company is an affiliate of Integrity Asia which also has offices in Indonesia and Malaysia.
As a rapidly expanding company with a unique business, Integrity Thailand is looking for self-motivated and results-oriented individuals with strong qualifications who loves to face challenges to grow and succeed.
**Main purpose**
This position is in responsible of proofreading EBS atomic checks in Prisma, monitoring calls, proofreading BIC and BP analyst reports, and other QC-related tasks and duties such internal audits/assessments, issue investigation, compliance, and process development.
**Responsibilities**:
- Monitoring phone calls
- Checking the compliance of reports and call recordings before publish to client
- Provide regular performance report to related Head of Departments
- Conduct technical training, coaching to update skills and competencies
- Review Quality Control module for on-boarding program
- Investigate, analyze, and address internal issues / external complaint and coordinate with related department, ensuring action is taken for prompt closure
- 100% support Quality strategy & initiative projects (achieved target and meet the deadline)
- Review applicable regulations and ensure compliance
**Job Requirements**:
- High level of integrity and professionalism
- Bachelor's degree from relevant major
- Minimum having 5 years’ experience in similar role
- Fluent in Thai and English language spoken and written
- Minimum TOEFL iBT Score at 80 of 120 or equivalent
- Having English proofreading skills, high level of attention to detail and excellent spelling, punctuation and grammar skills
- Able to correct spelling, grammar, and layout and checking content, imposing language style and rewriting
- Able to do internal audits/assessments, compliance
- Able to conduct root cause analysis, identify weaknesses and initiate corrective actions for improvement
- Having a good computer skills (i.e. Microsoft Office)
- Familiar with ISO standards (e.g. ISO 9001:2015, ISO 37001:2016, ISO 27001:2013)
- Having knowledge regarding of improvement tools, assessments / risk assessment, problem solving methods, and key performance indicators
- Excellent interpersonal and communication skill
- Having a good teamwork and must be able to multitask
- Able to be flexible on Job Scope Evolution
If you meet these requirements and if you are looking for a new, exciting opportunity within a successful, growing company, then this role is for you
Integrity Thailand is an equal opportunity employer.
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