Event and Availability Manager
7 months ago
Who We Are
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
The Role- Improve and maintain policies, processes and procedures of IT service management processes- Execute, and manage key performance indicators and compliance of IT service management processes- Coordinate customers/internal teams on the process improvement and quality control activities; improvement feedback- Coordinate customers/internal teams on the process deployment activities- Develop IT service management process solutions for customers/ Internal- Summarize process compliances and create a report for management- Support team with any process requested inquire
Who You Are- At least 3 years’ experience in IT standard processes/ITIL/event management and availability management (at least either one of them; both the processes are preferable)- Certificate from IT process institution, Knowledge in ISO20000 or ITIL will be an advantage- Computer literacy, good in using Microsoft Office, Microsoft Visio, familiar with ITSM tools will be a plus-
- Good team player, Service oriented and Ability to work in fast paced environment- Self-starter, good interpersonal, communication, documentation and presentation skills- Good analytical and work well with deadline- Good communication in both Thai and English
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you We want you to succeed so that together, we will all succeed.
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