IT Infrastructure Support

2 days ago


กรงเทพมหานคร, Thailand BNP Paribas Full time

IT INFRASTRUCTURE SUPPORT (JOB NUMBER: INF000725)

**Position Purpose**

Responsible to perform daily operation for BNPP Infrastructure and Data Center and to provide the support of IT services to BNP PARIBAS users. Users can get IT services they need. Ensure that connectivity and system availability is maintained. The job involves mostly in troubleshooting, infrastructure and user support.

**Key Responsibilities**

General Responsibilities:

- Perform daily IT morning check on BNPP Infrastructure and Data Center for availability, backups, alarms, voice recording, network, etc. and escalate to Head of IT in a timely manner.
- Follow BNPP regional/global guideline and process for IT infrastructure and Security as well as ISO27001 requirement to ensure compliance.
- Ensure that system patch and the anti-virus are updated for Bangkok servers, PCs and laptops.
- Manage IT Assets.
- Work on any assignment given by Head of IT.

Duties of Local systems support includes:

- Support and maintain local systems. This includes escalate and coordinate with regional teams and third party vendors, etc.
- Local systems include (but not limited to) below list:

- Microsoft Windows system ( Active directory / File & Print server )
- Microsoft Office
- DNS / DHCP System
- IP Phone / IPC Dealing Phone (Phone and Recording systems)
- Reuters / Bloomberg Financial Market Data System/Trading System
- VMware / Netbackup
- Network / Middleware such as SFTP, CFT, etc.

Duties of Helpdesk user support includes:

- Support users on requests and incidents regarding computer software and hardware, telephone and voice recording, corporate iphone, etc.
- Troubleshooting problems and questions encountered by users. This includes escalate to regional support teams if required and follow up until problems are resolved.
- Install and maintain software provided by regional and head office to users.

Duties of Dealing Room support includes:
Duties of Regulatory Systems Support includes:

- Installation and maintenance for Regulatory Systems infrastructure such as
- Bank of Thailand: ICMG, Bahtnet, ICAS, EFS, DMS, RDT, etc.
- ITMX: Bulk Payment, e-GP, PromptPay, etc.
- Others: CDD, ETR, eWHT, etc.
- Installation and support for Regulatory Systems PC for users and IWT

Duties of BCP/DR includes:

- Support IT infrastructure at DR site during BNPP BCP/DR tests.
- Support IT systems for external BCP/DR tests such as BoT, SET, NITMX, etc.

**Competencies (Technical / Behavioural)**

1. Knowledge and experience of the following systems

a. Microsoft Windows server
b. Microsoft Windows 10
c. Microsoft AD / SCCM / DNS / DHCP / etc. system
d. Antivirus software
e. Network Administrator (preferably but not mandatory)
f. VMware and Netbackup (preferably but not mandatory)

2. Experience in “Bank of Thailand” systems (BAHTNET, EFS, ICAS, etc.) preferably but not mandatory
3. Experience in dealing room support preferably but not mandatory
4. Understanding of Information Security and good governance practice
5. ISO27001:2013 Information Security Awareness
6. Good communication (Written and Spoken) in English
7. Good team work and communication
8. Ability to prioritize tasks
9. Customer orientation

**Specific Qualifications Required**
- 5 years of experience in Microsoft Environment (Server/Workstation/Application troubleshoot)
- Experience in end user support and troubleshooting user problems.
- Experience in infrastructure support such as data center, network, etc.
- Banking Knowledge, preferably but not mandatory

**Primary Location**: TH-10-Bangkok

**Job Type**: Standard / Permanent

**Job**: INFORMATION TECHNOLOGY

**Education Level***: Bachelor Degree or equivalent (>= 3 years)

**Experience Level***: At least 5 years



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