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Guest Services Assistant

3 months ago

กรงเทพมหานคร, Thailand AirAsia Full time

**Job Description**:
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

**Responsibilities**:

- Documentation Checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
- Tagging luggage and carry on inspection, referred to Teams & Conditions.
- Boarding guests to the aircraft.
- Deplaning guests from the aircraft.
- Providing assistance to guests if any special need: wheelchair, NTL, etc.
- Handling documents: GD, crew sign, collecting departure and arrival immigration card.
- Asking 7 mandatory security questions to all passengers that check-in their luggage.
- Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted.

**Qualifications**:

- Bachelor's Degree in any field with customer service or ground service experience
- Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Thai or local language where staff is located
- Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
- Able to work on shift with flexible hours

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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