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Associate-mass Account-longtail

4 weeks ago

กรงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

We are seeking an experienced and results-driven Seller Platform Communication Manager to lead the strategy and execution of communication initiatives that empower our seller community and strengthen their connection to our platform. As a key representative of the Lazada brand, you will ensure seamless, impactful communication across all seller touchpoints, aligning with organizational goals and regional directives. This role demands a strategic thinker with strong execution skills to drive seller engagement, foster growth, and position Lazada as the preferred partner for sellers in the e-commerce ecosystem.
Develop and implement comprehensive, data-driven communication strategies that effectively inform, educate, and engage sellers.
Design content strategies to highlight platform updates, policies, campaigns, product enhancements, and best practices.
Continuously measure and refine communication effectiveness to maximize engagement and awareness.
Serve as the primary point of contact for seller communication during crises, ensuring prompt and agile updates.
Implement regional policies into communication, ensuring clear understanding and adoption by sellers.
Monitor and drive performance metrics to ensure local communication effectiveness aligns with or exceeds regional benchmarks.
Actively contribute to knowledge sharing within the regional communication leads, fostering best practice adoption.
Partner with key departments including campaigns, product, marketing, platform governance, legal, and branding to align communication initiatives with organizational priorities.
Act as the voice of sellers within the organization by gathering feedback to identify pain points and opportunities for improvement.
Collaborate with internal teams to address seller concerns proactively, enhancing the overall seller awareness.
Navigate and adapt to rapidly changing market dynamics, team structures, and project requirements with agility.
Develop and implement comprehensive, data-driven communication strategies that effectively inform, educate, and engage sellers.
Design content strategies to highlight platform updates, policies, campaigns, product enhancements, and best practices.
Continuously measure and refine communication effectiveness to maximize engagement and awareness.
Serve as the primary point of contact for seller communication during crises, ensuring prompt and agile updates.
Implement regional policies into communication, ensuring clear understanding and adoption by sellers.
Monitor and drive performance metrics to ensure local communication effectiveness aligns with or exceeds regional benchmarks.
Actively contribute to knowledge sharing within the regional communication leads, fostering best practice adoption.
Partner with key departments including campaigns, product, marketing, platform governance, legal, and branding to align communication initiatives with organizational priorities.
Act as the voice of sellers within the organization by gathering feedback to identify pain points and opportunities for improvement.
Collaborate with internal teams to address seller concerns proactively, enhancing the overall seller awareness.
Navigate and adapt to rapidly changing market dynamics, team structures, and project requirements with agility.