Customer Care

1 day ago


ชลบร, Thailand Fronius Full time

Tasks and Responsibility

Provide support and assistance for our directly supported customers (prioritised based on timezone)- Warranties- Registration/Login- General questions- Payment/invoice- Data changes- Contact person for questions from colleagues in both local and international departments- Accurate documentation of all support cases, including customer and international communication- Actively participate in the continual improvement of products, processes and tools by delivering constructive feedback- Translation of documentation or training materials and adjust to meet the regional requirements

**Requirements**:
- Commercial communication- Experience in customer communication would be an advantage- Good technical understanding- Strong work ethic and team player- Ability to prioritise and work autonomously- Strong Microsoft Skills (Windows, office, CRM if possible)- High level written and spoken English- Other languages would be an advantage


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