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2 weeks ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Handle customer inquiries for ShopeePay, Shopee Counter and CafeThai cases efficiently and professionally by following customer service process
- Ensure the inquiry and support have been handling properly within timeline
- Provide accurate, satisfactory answers to customer queries and concerns
- Escalate situations involving dissatisfied customers, offering patient assistance and support
- Review customer accounts, providing updates and information for all support required
- Coordinate with various functions to follow up customer cases and response to customers promptly
**Requirements**:
- Bachelor’s degree in Business Administration, Logistics or any relevant field
- At least 2 years of experience in managing customer service operations
- Good problem solving skill
- Good communication skill
- Good command of English
- Good attitude and good team player
- Ability to multitask and work in a fast-paced, call center environment
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