Logistics UX
5 months ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- To set up escalation channel for internal stakeholders to ensure the issue is escalated to Logistics working team properly
- To improve escalation channel to ensure the fastest response to the users while minimizing Logistics resources
- To work together with stakeholders to ensure the message is clear and has no legal concerns and to ensure the message is delivered to users at the right time
- To coordinate with stakeholders for processing PN and updating article related to Logistics
- To lead Logistics UX project based on the situation
**Requirements**:
- Age 27-35 years
- 5 years of working experience. Logistics or Communication experience is a plus.
- Strong analytical skills and detail-oriented
- Quick learner, adaptive, and agile to re-calibrate with changes in business direction
- Able to work independently with strong problem-solving skills, good team player, and willing to go extra mile
- Advanced English level for communicating with peers and various levels of management
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5 months ago
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