Cluster General Manager-bangkok Marriott Hotel
2 months ago
**Job Number** 24165403
**Job Category** Property Leadership
**Location** Bangkok Marriott Hotel Sukhumvit, 2 Sukhumvit Soi 57, Bangkok, Bangkok, Thailand VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**HOTEL DESCRIPTION**
Bangkok Marriott Hotel Sukhumvit offers 295 rooms stylishly furnished with contemporary décor. Guests can enjoy international and local Thai dishes all day at 57th Street. The District Grill Room and Bar, an award-winning restaurant, serves grilled specialties during dinner hours. Drinks are offered at Lobby Lounge and Octave Bar and Lounge. For pastries and coffee, guests can head to Chocolate Cake Company. Room service is available. There are 7 event rooms with total event space of 10,763 sq ft, the hotel also offer spa and fitness centre. The hotel has direct access from Thonglor BTS Skytrain Station with the Suvarnabhumi Airport located 28 km away.
The General Manager will also be in charge of the adjacent Marriott Executive Apartments Bangkok, Sukhumvit Thonglor offers 74 apartments ranging from 1 bedroom, 2 bedroom, 3 bedroom size, sharing facilities with the Bangkok Marriott Hotel Sukhumvit.
**JOB SUMMARY**
Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of a designated cluster of properties. As General Manager of the properties, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Leads the leadership teams in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Position serves as the principal interface with property ownership and establishes relationship as a business partnership. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Responsible for the overall performance of a designated cluster of managed properties and oversees all activities associated with the pre-opening processes for new build units. In addition, the position is responsible for sales and revenue generation for all units within the cluster.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Operations and Department Teams**
- Sets goals and expectations for direct reports using the performance review process.
- Identifies leadership management on the property.
- Inspires and motivates team to achieve operational excellence.
- Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results.
**Managing and Sustain Sales and Marketing Strategy**
- Develops deployment strategies to market property in order to continue to grow market share.
- Supports the sales strategy by encouraging leadership team to develop effective revenue management strategies.
- Ensures focus is on proactive selling as well as reactive selling.
- Reviews the STAR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position.
**Managing Responsibilities with Property Stakeholders**
- Assists with building and maintaining the owner relationship as a business partnership while maintaining the General Manager’s position as the point person for the owner.
- Manages an effective balance between the owner's interests and the company’s interests.
- Understands the owners' perspective and ROI expectations.
**Managing Profitability**
- Identifies key drivers of business success and keeping the team focused on the critical few to achieve results.
- Reviews sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the properties in the market.
- Champions change in order to insure property is profitable.
**Maintaining Revenue Management Goals**
- Supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance.
- Ensures above property s
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