Cluster Revenue Manager

3 months ago

คลองเตย กรงเทพมหานคร, Thailand Minor Hotels Full time

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

As Cluster Revenue Manager you will assist Cluster Director of Revenue to manage revenue and distribution operation of Minor Hotels in Sri Lanka (**Anantara Kalutara Resort**, **Anantara Peace Haven Tangalle Resort, NH Collection Colombo, NH Bentota Ceysands Resort **and **Avani Kalutara Resort)**
- To prepare weekly accurate 3 months forecast for the 3 hotels’ rooms revenue by Market Segment/Day.
- To prepare monthly accurate 12 months forecast for the 3 hotels rooms revenue by Market Segment.
- To actively participate in the production of the hotels’ annual budget and to assist in the creation, update and evaluation of the hotels Sales and Marketing plan.
- To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre determined seasonality.
- To prepare and chair a weekly Revenue Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
- To ensure compliance with brand, and regional Processes and Procedures pertaining to Revenue Management.
- To continuously manipulate availability & rates while ensuring parity across all distribution channels. This allows maximum flexibility to capture all market buying patterns while optimising REVPAR.
- To introduce incremental revenue generators to maximise overall hotels revenue.
- To provide the sales team with performance analysis of top producing accounts, thus providing required analysis to support pricing and re-contracting.
- Set monthly targets of upselling revenue for front office and reservations department.
- Monitor competitor availability and pricing on a daily basis, using all available tools such as Industry Reports, Internet, Ring Around, Dummy Bookings etc, and subsequently analyse & report actual performance versus competitive set.
- Ensure available technology (PMS & RMS) is fully utilized and understood according to property specific business mix and requirements.
- Assist the Sales & Marketing Team in devising marketing campaigns, to ensure that the Hotels reach the right people, at the right time, in the right place.
- Maintaining high standards of data quality through system maintenance.
- Ensure weekly/monthly reporting to the regional/corporate office is adhered to in a timely manner.
- Implement a database of historical data and supervise its continuous daily capture, and subsequently produce a calendar of events required for revenue and pricing decisions.
- Carry out analysis of Booking Patterns & Market Trends, and ensure that these are recorded to facilitate future decisions.
- Understand the dynamics of the Global, National, Regional & Local Political and Economic Market, local Competitors and all demand generators for the destination.
- Be responsible for all Recruitment & Selection into the Revenue/Reservation department.
- Ensure an effective Training & Development Calendar is in place & adhered to, that all Team members have a Personal Development Plan and clearly defined objectives, and that a Succession Plan exists within the department.

**Qualifications**
- Minimum of 2 years' experience in a Revenue Management role within the hospitality industry.
- Certification of Revenue Management Executive (CRME) from the Hospitality Sales and Marketing Association International (HSMAI).
- Proficiency in Revenue & Distribution systems such as iDeas, SiteMinder, Synexis, and others.
- Proficiency in Microsoft Office Excel and Power Point Presentations.
- Proficiency in OTA Insight, Revenue Insight, Market Insight, and Rate Insight tools.
- Proficiency in Opera PMS and Central Reservation System.
- Strong analytical skills.

**Additional Information**
This role will be based in Bangkok and will work for Minor Hotels in Sri Lanka inclusive of current and future additions to the cluster.

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