Fraud Analytics
2 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Proactively identify fraud trends that may impact business goals and targets
- Investigate fraudulent activity, dig through data to identify MOs, and behavioral patterns
- Research internal and external data to identify risky behaviors and create strategies to minimize fraud.
- Complete ongoing risk assessment and assess coverage and gaps along with loss trends.
- Drive feature request / improvement, test new fraud tools and technologies, and uncover new modus operandi of cybercrimes to enhance daily fraud operational.
- Propose new features on Shopee that can deter or prevent further fraud, and conduct necessary research and data simulations.
- Work with internal stakeholders to evaluate the efficiency of existing tools, processes, and policies related to fraud management.
- Report periodically to management in a clear and concise manner.
**Requirements**:
- Bachelor's degree or higher in related fields.
- At least 2-3 years working experience in an analytics role
- High level of data literacy, strong analytical & investigative skills and critical thinking are required.
- Problem-solving, positive and constructive attitude.
- Highly adaptive, willing to accept new challenges if needed.
- Ability to work cross-functionally to drive results across the organization.
- Strong Thai and English communication skills, both written and spoken; able to read and understand user complaints, and communicate derived insights to business leaders
- Experience in E-commerce is a plus.
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