SOC Operations

4 days ago

กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations

LevelExperienced (Individual Contributor)

LocationThailand - Bangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Ensuring continuous creative improvement for Outbound process through problem identification and problem analysis
- Monitor and improve productivity for all function of Outbound team
- Manage, study and understand system for existing and new outbound functions and able to be a mentor for team member
- Create work plans and schedules in order to accomplish objectives
- Prepare monthly, daily reports, outbound issues, etc.
- Plan and communicate between the department and other related units
- Monitor and improve the productivity for all functions of the outbound team
- Set working process for zero damage, defect and wrong outbound
- Manage day-to-day order receiving in FMS with on time operation and accuracy
- Manage overall problems occur; responsible for the cross-communication between shifts, departments
- Plans and continuously monitors departmental operations to ensure that all work requirements be good for the company
- Plan work schedules and assign duties to maintain adequate staff for the effective performance of activities and respond to fluctuating workloads, anticipating variances in staff and volume
- Resolve personnel problems, complaints, or grievances when possible for resolution
- To perform any other duties assigned by Supervisor or Manager

**Requirements**:

- Bachelor’s Degree or higher in Logistic management, supply chain or any related field
- At least 3 years of working experience for Inventory management (e-commerce is highly preferred)
- Experience in Outbound will be advantage
- Be able to communicate in English
- Problem solving skills and Conflict management
- Ability to work under deadlines and pressure
- Good interpersonal, communication and negotiation skills.
- Good team player
- Proficient with Microsoft Excel
- Able to work on shift and day-off when required
- Data analysis skill, Data management and analytical presentation

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