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Barman (H/F)

3 months ago

กรงเทพมหานคร, Thailand Fairmont Le Château Montebello Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
Strategic orientation and plan
- Co-design the Tech strategy for LnL at a worldwide level
- Definition and management of projects roadmap & rollout for hotels within his / her
- scope
- Follow-up of projects, rollouts, and openings for hotels within his / her scope
- Responsible for Tech Operation (Tech, IT and Digital) for all hotels within our “maison”

Global animation / Governance
- Relationship Management with hotel owners and GMs
- Main point of contact for LNL structure within Power Brand
- Animation of LnL teams sitting in Power Brand: governance, standard & training
- specific to our “maison”
- Collaborate with each Regional CTS
- Challenge the SLA execution delivered by other BU, mainly Power Brand and End-2
- End support.
- Animate an advisory board with hotels to co-design our innovation and our standards.
- Representing our “maison” externally by participating in communities, events and any other professional meeting linked to digital & technology

Escalation point of contact
- Escalation point for GM (General Manager hotel), VPO & hotel owners when Luxe & Lifestyle teams in Power Brand or GSS team are not achieving their targets.
- Responsible to track quality & performance KPI covering projects, openings & support
- In charge of hotel animation by regular on-site visit and building strong relationship with owners & GMs.
- Source new solutions and ideas as well as raise our tech & innovation visibility externally.

Innovation
- Brand tech standards and specifications
- Search for innovative solutions to be integrated into our hotels: RPA, Guest Tech, Staff
- Tech
- Co-design of the Tech standards and accountable for Tech Flagship: standards, how-to, marketing campaign, promoting our flagships to other hotels

**Qualifications**:

- 7+ years’ experience in IT, preferably in the tourism industry.
- In-depth expertise on project management and customer relations
- International culture, travel
- availability
- Fluent English is a must, plus a
- strong second language.
- Strong abilities in organization, communication and deductive skills
- Ideally in-depth knowledge of
- hotel IT environment: infrastructure, cloud, windows etc
- Partnership & Trust with Operations; Suite Office proficiency (Excel, PPT)