
Senior Associate,supply Innovation
4 weeks ago
Bangkok
Full Time
About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?
What you’ll do
Drive process enhancement projects aimed at refining the operational effectiveness of the business development team globally and end user customer experience.
**Strategy**: Shape cross-vertical strategy and roadmap from supply to technology innovation on operational efficiency and customer experience
**Program Management**: Lead and oversee initiatives and engage with regional & cross departmental teams spanning from Customer Support, Analytics, Sales, Planning, and beyond, to drive internal optimization.
**Product & Technology**: Work closely with product and technology teams to enhance internal system functionalities and customer experience.
**Data Analysis**: build metrics and implement mechanisms to monitor and analyze commercial and operational performance
What you’ll need
3-5 years experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management
Track record of successfully driving cross departmental projects
Self-start attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to ask questions and work independently when required
Team player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources
Globally-minded and comfortable working with people from different cultural background and in different time zones
Fluent spoken and written English, Chinese is a plus.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
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