Counter Manager

10 hours ago


กรงเทพมหานคร, Thailand L'Oreal Full time

**Major Responsibilities**:

- Support daily operations at point of sales (POS) and different touchpoints’ activities
- Follow brand CRM procedures to recruit and retain customers via different touchpoints
- Maintaining the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability
- Masters POS system (MARS), maintain retail and operation systems and procedures, as well as the operation of different omni-channel touchpoints
- Responsible to acknowledge/record all customer complain and issues
- Stay current on trends, competitions, customers and other key retail events

**Qualifications**:

- bachelor’s degree or higher in BBA, Marketing, or related fields
- At least 5 years of experience in Beauty Advisors. Retail/ Call Centre/e-commerce experience
- Creative thinker: is able to think outside the box and propose solutions, Results oriented
- Ability in selling skills: link and cross selling skill are crucial
- Ability to work in fast-paced, demanding and dynamic environment
- Good level of analytical skills
- Able to work on digital platforms and is agile in learning new work tools. Can switch from one touchpoint to another fluidly
- Strong communication and organization skills, High sense of luxury and customer service
***:

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