Retail Excellence Manager
3 weeks ago
Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.
THE ROLE
**Employment Type**: Full-time
**Division**: Thailand Luxury
**Job Title**: Retail Excellence Manager
**Reporting to**: Commercial Excellence Lead
**Direct Reports**: Retail Excellence Executive
**Collaborators**:
About the role
This role will manage all Retail Operational process, together with Beauty Advisors in department stores throughout the market. This person to be the key point of contact among retail, sales and marketing team.
RESPONSIBILITIES
Sales Management Accountable for sell-out of all fragrance and 2-axis counters to be aligned with company Net Revenue (NR) target Analyzing monthly sell-out, sharing feedback with KAM/Marketing team during monthly business review meeting Prepare actual weekly sell-out report with analysis if any action is required Develop Top 10 doors strategies with key KPI Providing feedback on sales/marketing promotion plans for effectiveness Drive service quality and customer satisfaction Lead the operations for door opening, promotion area, pop-up activities in stores and etc. Stock Management at Consignment counter To monitor and ensure level of inventory are in healthy condition To monitor Non-sellable utilization i.e. tester, GWP, sample To conduct stock cycling count / stock take activities, liase with CS team
BA Management / Performance / Service Excellence Develop monthly BA target (including monthly incentives program) under alignment with Head of Sales. Deploy to BA timely and properly each month. Manage BA cost budget to ensure Monthly / Quarterly BA spending on track Conduct monthly BA meeting Monitor BA performance “IPT / AUS”, work with Training Manager for proper coaching & development. Recruitment & Retention plan: - review BA package and career path benchmarking, key measurements on BA turn-over rate to build strong BA organization Develop operational plan and BA team for service excellence - BA grooming, Merchandising according to standard guideline / handle customer complaints
**REQUIREMENTS**:
Minimum 5 years’ experience in retail / sales and/or Marketing Previous experience in retail operations management would be a plus Excellent written and spoken communication and interpersonal skills Strong analytical and critical thinking skills, ability to interpret trends and propose insights Languages: Thai and English required Excellent in planning. Good communication and team-building abilities. Ability to work in a Multinational environment and in a fast paced and changing product category experience is a plus.
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