Lead (Travel, Tourism and Holidays)
2 weeks ago
**Job description**
**Responsibilities**:
- Liaising with travel partners including hotels and houseboats to manage bookings and schedules for guest enquiries
- Promptly dealing with customer enquiries to meet and exceed their expectations
- Building professional relationship with internal and external stakeholders.
- Mentoring and coaching peer team members for collective performance improvement.
- Managing relationships with the Airlines /Foreign Agents /Hotels /Guides/ Transport partners and all stakeholders for a tour package.
- Responsible for planning, organizing daily itinerary for the tours based on the guest requirements.
- Promote and market the company in events and seminars.
- Prepare the status reports (Daily and weekly) to update senior management.
- Follow up with customers during the tour and collecting their feedback about the experience.
- 2-3+ Years of experience handling package Enquiries in a leading travel firm
- Excellent command of spoken and written English
- Graduate with basic awareness about tourism/ hospitality industry
- Excellent computer skills and proficiency in Excel, word, outlook and PowerPoint
- Commitment to internal and external customer satisfaction
- Proactive, self-Starter and Team Player
- Able to manage multiple tasks with deftness and attention to deadlines
- Effective Time Management skills
- Display efficient organizational skills
- Establish and Maintain strong Interpersonal Relationships
- Must have both the operation skills and technical knowledge to make customer pitches in a honest and ethical way.
**Benefits**:
- Health insurance
- Life insurance
*
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
Pay: ฿20,000.00 - ฿35,000.00 per month
Work Location: In person
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