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Assistant Officer, Technical Knowledge Management
1 month ago
PTTEP Services Limited
**Job Purpose**:
The Assistant Officer, Technical Knowledge Management is responsible for supporting the development, organization, and maintenance of technical knowledge assets within the organization. This role ensures that critical technical subsurface knowledge is effectively captured, stored, and shared to facilitate knowledge transfer, improve efficiency, and promote innovation across teams. The position contributes to enhancing technical workflows, supporting digitalization efforts, and ensuring alignment with organizational knowledge management strategies.
**Key Accountabilities**:
**Knowledge Digitalization Support**
- Contribute to the implementation of digital tools and solutions that improve knowledge management workflows.
- Provide support in digitizing and archiving technical documents for future reference.
- Develop and produce digital promotional media, such as videos, presentations, infographics, and other content, to effectively communicate technical knowledge and initiatives.
- Collaborate with internal teams to design engaging multimedia content that promotes technical achievements, workflows, and knowledge-sharing activities.
- Ensure digital media aligns with organizational branding guidelines and is optimized for various platforms.
**Knowledge Asset Management**
- Support the collection, organization, and storage of technical knowledge, ensuring information is accurate, up-to-date, and easily accessible.
- Maintain technical document databases, and repositories to facilitate efficient knowledge sharing across teams.
**Collaboration and Knowledge Sharing**
- Facilitate collaboration among teams by supporting knowledge-sharing initiatives such as workshops, conferences, and technical meetings.
- Coordinate the development of knowledge-sharing tools and platforms to improve information dissemination.
- Support the preparation of online training materials to enhance technical knowledge and skill development within the organization.
- Assist in organizing and tracking training sessions, workshops, and knowledge management activities.
**Professional Knowledge & Experiences**:
**Educational Background**
- Bachelor’s degree in Communication, Information Technology, Business Administration, Human Resources Management, Sciences, or a related technical field.
Technical Knowledge
- Basic understanding of knowledge management principles, tools, and workflows is preferable.
- Familiarity with digital content creation tools, such as video editing software (e.g., Adobe Premiere Pro, Renderforest), graphic design tools (e.g., Adobe Photoshop, Adobe Illustrator, Canva), and presentation software.
- Experience in creating digital promotional media, including videos, infographics, presentations, and other multimedia materials.
- Ability to develop content tailored for internal technical audiences and promotional purposes.
- Understanding of organizational branding standards and visual storytelling techniques.
- Proficiency with data and knowledge management platforms (e.g., SharePoint, Microsoft 365, or similar systems).
- Basic understanding of digital transformation tools and subsurface data workflows is an advantage.
- Ability to troubleshoot minor technical issues related to systems and tools.
**Professional Experience**
- 0-3 years of experience in technical support, knowledge management, or digital media production.
- Experience working in cross-functional teams to facilitate knowledge-sharing activities or create promotional content.
- Exposure to the oil and gas industry, subsurface technical workflows, or similar technical environments is a plus.
**Core Competencies**
- Strong organizational and time management skills.
- Effective communication and interpersonal skills to collaborate across teams.
- Creative mindset with an eye for detail and quality in media production.
- Ability to learn and adapt to new tools, systems, and technologies.
**Additional Desirable Qualification**:
**CORE Competencies**:
